Shagun Upadhyay

I am a dedicated customer service professional with a strong focus on enhancing customer satisfaction and optimizing operational efficiency. With a proven track record of achieving a 95% customer satisfaction score at Flipkart, I excel in resolving customer inquiries and complaints while maintaining a professional and empathetic communication style. My experience includes effectively managing customer accounts and collaborating with field operations to ensure seamless service delivery.

At Unacademy, I further honed my skills by aligning organizational objectives with customer service standards, leading to a 20% increase in lead generation targets. My commitment to excellence was recognized when I received the 'Employee of the Month' award for my proactive approach to customer service. I thrive in team environments and am passionate about fostering collaboration to meet business objectives.