Open to opportunities

Surya Kumari k

@suryakumarik

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Experienced customer service professional with a strong background in event planning.

India

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What I'm looking for

I am looking for a dynamic role in a progressive organization that fosters growth and values teamwork.

I am a dedicated professional with over 6 years of experience in customer service and event planning. My journey has allowed me to develop a unique skill set that combines creativity with strategic thinking. I have successfully managed client relationships and driven business development initiatives, ensuring that organizational goals are met while enhancing customer satisfaction.

Throughout my career, I have worked with leading companies like Amazon and Flipkart, where I honed my skills in customer support, case resolution, and team management. My ability to prioritize tasks and collaborate with cross-functional teams has been instrumental in achieving high performance metrics and delivering exceptional service. I am eager to bring my expertise to a progressive organization that values growth and innovation.

Experience

Work history, roles, and key accomplishments

Blended Customer Support

Amazon VCS

Nov 2021 - Nov 2023 (2 years)

Provided blended customer support via international phone, email, and chat, including NA retail support and cross-skill training. Handled escalations, case studies, and concessions, ensuring customer issue resolution and education.

Customer Support Email Support Chat Support Escalation Management Concessions Training

Customer Support Associate

Cogent (Flipkart)

Oct 2020 - Jun 2021 (8 months)

Managed FRM fraud by validating government documents and conducting case studies for KYC compliance. Provided blended customer support through voice and email, including basic troubleshooting and escalation handling.

Fraud Management KYC Customer Support Email Support Troubleshooting Escalation Management Compliance

CSA in Sales and Appointments

Sribhu Creators

Aug 2018 - May 2020 (1 year 9 months)

Handled client meetings, managed budgets, and executed services based on client requirements. Focused on sales and appointment setting to drive business growth.

Sales Client Meetings Budget Management Appointment Setting Client Relationship Management Business Development Customer Service Negotiation Project Coordination

Client Service Coordinator

Nrithya and Elite

Apr 2012 - Jun 2018 (6 years 2 months)

Provided client service, suggested process improvements, and maintained high performance metrics in quality and productivity. Managed promotional campaigns, public relations, and sales processes from concept to closing deals.

Client Services Process Improvement Performance Metrics Quality Assurance Productivity Public Relations Sales Marketing Budgeting

Education

Degrees, certifications, and relevant coursework

Bangalore University

Bachelor of Commerce, Commerce

Completed a Bachelor of Commerce degree, focusing on fundamental business principles. Gained knowledge in areas such as accounting, finance, and economics.

GITAM University

Master of Commerce, Commerce

Pursued a Master of Commerce degree, deepening understanding of advanced commercial practices. Engaged in specialized studies within the field of commerce.