Gaganjot Kaur
@gaganjotkaur
Customer service executive driving satisfaction and team performance.
IndiaWhat I'm looking for
I am a dedicated and results-driven Customer Service Executive with five years of hands-on experience delivering exceptional customer support and satisfaction.
I have handled inquiries and issues across phone, email, backend systems and chat, and provided multichannel support to customers at scale.
I was promoted to SME (Subject Matter Team Leadership Expert), resolving teammates' queries and helping lead the team while implementing efficient processes.
I bring strengths in communication, customer relationship management and basic data analysis to build positive customer relationships and improve team performance.
Experience
Work history, roles, and key accomplishments
Customer Service Executive
Teleperformance
Jan 2019 - Jan 2021 (2 years)
Handled customer inquiries and issues via phone and email, managed customer relationships and contributed to data-driven improvements in support processes.
Customer Service Executive
TaskUs
Handled customer inquiries and issues across phone, email, backend, and chat; promoted to SME and led teammates by resolving escalations and improving team performance.
Education
Degrees, certifications, and relevant coursework
St. Farid Public School
Higher Secondary (12th), Arts
2021 -
Attended St. Farid Public School for higher secondary education (12th grade) under CBSE board.
IMET University
Master of Business Administration, Business Administration
2018 - 2020
Completed an MBA program at IMET University from 2018 to 2020.
Mata Gujri College
Bachelor of Arts, Arts
2014 - 2017
Completed a Bachelor of Arts degree at Mata Gujri College from 2014 to 2017.
Unknown (CBSE 12th - 2013-2014)
Higher Secondary (12th), Arts
2013 - 2014
Completed 12th grade in Arts under the CBSE board in 2013–2014.
Unknown (CBSE 10th)
Secondary (10th), General Education
Completed 10th grade under the CBSE board.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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