Open to opportunities

Ralphie Guappone

@ralphieguappone

Message

I am a customer-focused sales leader driving revenue and operational excellence.

United States

Message

What I'm looking for

I seek a customer-facing leadership role where I can coach teams, drive sales and operational improvements, and grow into expanded management responsibilities within a collaborative, integrity-driven culture.

I am a motivated, goal-driven team supervisor with extensive experience executing the full sales cycle, fostering relationships, and closing business while promoting long-term strategies for market position and financial growth. I leverage strong communication and interpersonal skills to work cross-functionally in fast-paced environments.

Throughout my career I have delivered measurable results: I consistently met or exceeded client and individual goals in a customer service contact center, drove a reported 3000% yearly store sales increase as a sales associate, and led operational and training initiatives as an assistant manager and contractor. I combine hands-on project execution—managing construction projects and site work—with process-driven customer engagement and claims/benefits resolution to improve outcomes and efficiencies.

I am completing a Bachelor of Arts in Psychology and hold healthcare and technical certifications that complement my customer-care orientation. I bring integrity, accountability, and a collaborative leadership style focused on coaching teams, resolving conflicts, and maximizing customer loyalty.

Experience

Work history, roles, and key accomplishments

Agent in Customer Service

IBEX Global

Oct 2022 - Jul 2025 (2 years 9 months)

Resolved benefits and claims inquiries, documented all customer interactions, and educated members and providers while meeting or exceeding individual and client-specific goals.

Customer Service Claims Processing Member Education Documentation Communication

General Contractor

Guappone Construction

May 2019 - Aug 2022 (3 years 3 months)

Managed general construction and home improvement projects including demolition, insulation, and drywall, coordinating materials and schedules to ensure timely, efficient project completion.

Construction Project Management Demolition Insulation Drywall Installation Problem Solving

Assistant Manager

Dollar General

May 2018 - May 2019 (1 year)

Managed office functions, trained and developed team members, and executed retail inventory management practices to optimize operations and drive customer acquisition.

retail management Inventory Management Customer Service Loss Prevention Visual Merchandising

Sales Associate / Key Holder

Sherwin-Williams

Mar 2016 - Apr 2017 (1 year 1 month)

Consistently exceeded sales goals through premium customer service and paint consultation, reportedly contributing to a 3000% increase in yearly store sales.

Sales Customer Service Paint Consultation Visual Merchandising Inventory Control Key Holder Responsibilities

Receptionist

Salem Community Center

Jan 2013 - Aug 2014 (1 year 7 months)

Fielded telephone inquiries, greeted visitors, resolved or escalated client issues, and performed administrative and facility tasks to maximize operational efficiency.

Customer Service Scheduling Facility Maintenance

Certified Nursing Assistant

Vista Center

May 2011 - Aug 2012 (1 year 3 months)

Provided direct patient care and assistance with daily activities, monitored patient needs and reported issues, and supported therapeutic activities leading to promotion to Alzheimer's and living wards.

Patient Care ADLS Vital Signs Alzheimer Documentation Team Collaboration