Chloe Mulder
@chloemulder
Customer service and call-center leader who de-escalates issues, trains teams, and drives customer satisfaction.
What I'm looking for
I’m a customer service and call-center professional who thrives in high-volume, fast-paced environments. I bring strong communication, conflict resolution, and attention to detail to help customers feel heard, supported, and confident.
In supervisor and trainer roles, I take escalated calls, de-escalate customers, and maintain a calm, professional demeanor. I also tailor training to different learning styles so my team feels comfortable and performs at or above performance metrics.
Across my experience—from sales and store operations to customer support—I’ve handled payments, managed administrative workflows, resolved complex complaints, and improved customer satisfaction. I’m motivated by stability in my schedule and by work that aligns with my values.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Copart
Feb 2026 - Apr 2026 (2 months)
Provided exceptional customer service while completing administrative tasks in a high-stress yard environment. Received and processed payments, answered multi-line phones professionally, and filed documents while ensuring accurate sale documentation (titles and bill of sale).
Call Center Supervisor/Trainer
Hershey Entertainment & Resorts
Apr 2025 - Feb 2026 (10 months)
Supervised a high-volume call and email team by setting expectations, handling escalated calls, and de-escalating customer concerns. Trained new team members by adapting coaching to learning styles to help them build confidence and meet performance metrics.
Sales Representative
Verizon
Sep 2024 - Jan 2025 (4 months)
Delivered customer-focused sales and support by building relationships with key accounts and identifying new opportunities through proactive outreach. Trained new team members, handled order processing/shipping inquiries, and increased average order value by recommending complementary products and services.
Assistant Store Manager
Grain & Berry
Mar 2024 - Jun 2024 (3 months)
Supported daily store operations and assisted in developing strategies to achieve sales targets and improve customer satisfaction. Conducted inventory checks, resolved customer complaints, managed cash handling, and evaluated employees; also managed vendor relationships and procurement.
Customer Service Representative
American Customer Care
Sep 2021 - Apr 2022 (7 months)
Handled a high volume of customer calls and emails while consistently meeting or exceeding response and resolution performance metrics. Investigated complex complaints, applied strong product knowledge, and used active listening and empathy to resolve issues and build rapport.
Education
Degrees, certifications, and relevant coursework
State of Florida (GED)
General Educational Development (GED), General Educational Development (GED)
Completed General Educational Development (GED) in the State of Florida in 2025.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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