Chloe Mulder

Provided exceptional customer service while completing administrative tasks in a high-stress yard environment. Received and processed payments, answered multi-line phones professionally, and filed documents while ensuring accurate sale documentation (titles and bill of sale).

Supervised a high-volume call and email team by setting expectations, handling escalated calls, and de-escalating customer concerns. Trained new team members by adapting coaching to learning styles to help them build confidence and meet performance metrics.

Delivered customer-focused sales and support by building relationships with key accounts and identifying new opportunities through proactive outreach. Trained new team members, handled order processing/shipping inquiries, and increased average order value by recommending complementary products and services.

Supported daily store operations and assisted in developing strategies to achieve sales targets and improve customer satisfaction. Conducted inventory checks, resolved customer complaints, managed cash handling, and evaluated employees; also managed vendor relationships and procurement.

Handled a high volume of customer calls and emails while consistently meeting or exceeding response and resolution performance metrics. Investigated complex complaints, applied strong product knowledge, and used active listening and empathy to resolve issues and build rapport.

Completed General Educational Development (GED) in the State of Florida in 2025.