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adamaldhanki User

@adamaldhanki

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Experienced sales leader with a focus on customer service excellence.

United States

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What I'm looking for

I am looking for a role that allows me to help others, work in a team, and foster meaningful relationships.

With over a decade of experience in customer service, I have honed my skills in relationship building and solutions-oriented approaches. My journey has taken me through various roles, including leadership positions in a mental wellness start-up, where I prioritized team collaboration and customer satisfaction.

Most recently, I served as a Behavioral Health Aide, where I not only supported patients but also contributed to community initiatives. My previous role as a Sales Team Lead at Nue Life Health allowed me to train and mentor a team, leading to significant improvements in our sales metrics. I am passionate about helping others and am eager to continue my professional journey in a collaborative environment.

Experience

Work history, roles, and key accomplishments

Current

Behavioral Health Aide

Current

Department of Human Services

Aug 2024 - Present (11 months)

Drove a box truck for recycling collection and assisted staff and residents in the Eco Works program. Maintained and recorded patient behavioral observations, charting progress toward individualized training goals.

Patient Observation Driving

Sales Team Lead

Nue Life Health

Feb 2022 - Oct 2022 (8 months)

Trained and supported a team of 12+ on company best practices and technical updates, monitoring industry trends to improve call accuracy. Initiated projects and analyzed data to maximize the sales funnel, increasing team conversion rate by 9%.

Sales Training Team Leadership Data Analysis Cross Functional Collaboration Salesforce Gong

Welcome Team Member

Nue Life Health

Jul 2021 - Feb 2022 (7 months)

Guided clients through a value-based sales process, resolved complex customer support issues, and provided technical support. Collaborated with leaders to enhance post-sale customer experience, achieving a 44% conversion rate.

Customer Support Technical Support Sales Process Customer Experience Zendesk Intercom

Server

Ridgepointe Country Club

May 2018 - Jul 2021 (3 years 2 months)

Assisted guests and members in dining areas, ensuring high satisfaction levels. Performed a supervisory role during shifts, maintaining clear communication between kitchen and wait staff.

Customer Service Food Service Team Supervision Communication

Education

Degrees, certifications, and relevant coursework

Arkansas State University

Bachelor of Business Management, Business Management

Grade: 1st Place - Agriculture Business Plan Competition

Activities and societies: Kappa Sigma Fraternity Alumni Relations Chair, Interfraternity Council Delegate, Arkansas Governor's Cup 2019 1st Place - Agriculture Business Plan Competition.

Completed a Bachelor of Business Management with a minor in Entrepreneurship. Gained skills in sales, customer support, and various software applications. Participated in the Arkansas Governor's Cup, winning 1st place in the Agriculture Business Plan Competition.