BCbrooke conley
@brookeconley
Dedicated team supervisor with expertise in customer service and leadership.
United StatesWhat I'm looking for
I am a passionate professional with a Master's Degree in Human Health Performance and Recreation and a Bachelor's Degree in Early Childhood Development from Pittsburg State University. My career has been dedicated to meeting human needs through effective leadership and a strong focus on customer satisfaction. I thrive in environments where I can utilize my interdisciplinary knowledge to prevent and remediate issues, ensuring that both team members and clients achieve their goals.
In my current role as Team Supervisor at ADT, I have developed comprehensive strategies for project completion and enhanced agent productivity through effective coaching and documentation. My experience as an Account Management Specialist has equipped me with the skills to manage high-value accounts, improve customer satisfaction, and implement retention strategies that drive long-term revenue growth. I am committed to continuous leadership development and collaboration with my team to achieve outstanding results.
Experience
Work history, roles, and key accomplishments
Team Supervisor
ADT
Mar 2021 - Present (4 years 4 months)
Developed comprehensive strategies for project completion, ensuring efficient resource utilization and aligning with other administrators. Conducted team coaching sessions, enhancing agent productivity by maintaining documentation through record keeping.
Team Lead Remote
ADT
Mar 2019 - Present (6 years 4 months)
Collaborated with senior coaches, facilitating continuous leadership development and providing interim support to the Account Management department. Coached to identify opportunities to introduce additional products or services to current customers.
Account Management Specialist
ADT
Jul 2014 - Present (11 years)
Managed incoming inquiries, delivering technical support and solutions while enhancing customer satisfaction by effectively communicating resolutions to complex issues. Supported high-value accounts, ensuring escalated concerns were promptly addressed, improving account retention and reducing churn.
Education
Degrees, certifications, and relevant coursework
Pittsburg State University
Master's Degree, Human Health Performance and Recreation
Obtained a Master's Degree in Human Health Performance and Recreation. Focused on an interdisciplinary knowledge base to meet human needs, emphasizing prevention and remediation of problems.
Pittsburg State University
Bachelor's Degree, Early Childhood Development
Completed a Bachelor's Degree in Early Childhood Development. Gained foundational knowledge in the development of young children.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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