Martina Ferguson

As a dedicated Customer Service and Sales Representative with over six years of experience, I have honed my skills in conflict resolution, problem-solving, and delivering exceptional customer service. My commitment to providing a positive customer experience drives my success in every role I undertake. I thrive in fast-paced environments where I can utilize my strong communication and critical thinking skills to meet and exceed customer expectations.

Throughout my career, I have worked with various companies, including Modsquad, Concentrix, and Teleperformance, where I effectively handled customer inquiries and complaints across multiple channels. My ability to adapt and work collaboratively with teams has allowed me to build strong customer relationships and achieve high satisfaction rates. I am passionate about leveraging my skills in CRM software and effective negotiation to contribute to a company's success.