Udeme Udofia
@udemeudofia
Detail-oriented administrative support officer with strong communication skills.
What I'm looking for
I am a detail-oriented and self-driven professional with a robust background in Communications and Administrative Support. My experience spans various roles, including Customer Service, Content Writing, and Administrative Assistance, where I have honed my skills in prioritization and management to promote seamless workflows and achieve project goals.
Throughout my career, I have demonstrated my ability to handle customer inquiries, manage financial transactions, and create SEO-optimized content that enhances brand visibility. My role as a Customer Relations Officer allowed me to build strong client relationships, ensuring outstanding satisfaction and generating repeat business. I am passionate about leveraging my organizational skills and interpersonal communication to contribute positively to any team.
Experience
Work history, roles, and key accomplishments
Content Writer
Remote
Jan 2019 - Present (6 years 5 months)
Writes for blogs and educational websites across various niches, including Fashion, Lifestyle, Food, Travel, Health, Wellness, Technology, Education, and Finance. Conducts intensive research to ensure accuracy and creates SEO-optimized content for brand visibility and traffic generation.
Customer Service/Bank Teller
United Bank For Africa PLC (UBA)
Jan 2021 - Jan 2024 (3 years)
Responsible for handling currency, transactions, and confidential information in a responsible manner. Managed customer financial transactions including money orders, transfers, deposits, and withdrawals, while resolving discrepancies and recommending bank products.
Customer Relations Officer/Sales Representative
Hytec Interior Designs ltd
Jan 2019 - Jan 2022 (3 years)
Ensured outstanding customer satisfaction by maintaining good relationships and handling client issues throughout the implementation lifecycle. Managed client relationships to build reputation for excellent service, generate repeat business, and administered sales.
English Teacher
Kalabari National College
Jan 2018 - Jan 2019 (1 year)
Set high academic standards and adapted to individual student needs, preparing lesson plans that teach core objectives. Instructed students on grammar, punctuation, and English language nuances, while tracking performance data.
Field Interviewer
Maryland Global Initiative Cooperation (MGIC)
Jan 2018 - Dec 2018 (11 months)
Conducted field interviews for the Nigeria Aids Indicator and Impact Survey (NAIIS) project. Ensured accurate data collection and adherence to survey protocols.
Field Interviewer
Family Health International and Akwa Ibom State Government
Jan 2017 - Dec 2017 (11 months)
Performed field interviews for the Akwa Ibom Aids Indicator and Impact Survey project. Responsible for accurate data collection and participant engagement.
Administrative Assistant (Internship)
Local Government Service Commission
Jan 2013 - Jan 2014 (1 year)
Managed and sourced information resources, coordinated schedules, arranged meetings, and distributed memos. Ensured office supplies were maintained, drafted speeches, and handled visitor greetings and phone inquiries.
Radio/Tv Presenter
Akwa Ibom Today media outfit
Jan 2012 - Jan 2013 (1 year)
Wrote and rehearsed scripts, met with program directors to plan programs, and organized meetings and interviews. Conducted background research for program items and provided links between programs.
Education
Degrees, certifications, and relevant coursework
Akwa Ibom State Polytechnic
Higher National Diploma, Mass Communication
Completed a Higher National Diploma in Mass Communication. Gained comprehensive knowledge in various aspects of communication, preparing for professional roles in media and related fields.
Akwa Ibom State Polytechnic
Ordinary National Diploma, Mass Communication
Grade: Upper Credit
Obtained an Ordinary National Diploma in Mass Communication with Upper Credit. Developed foundational skills in communication theories and practices, laying the groundwork for further studies.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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