Open to opportunities

Kolawole Evelyn

@kolawoleevelyn

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Customer-focused client support specialist skilled in communication, lead qualification, and appointment setting.

Nigeria

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What I'm looking for

I seek a client-facing role where I can use clear communication, lead qualification, and appointment setting to improve customer satisfaction and retention.

I am a customer-focused communication professional with experience across broadcasting, education, and client service environments. I deliver clear, confident communication that builds trust and strengthens audience and client relationships.

In broadcast roles I produced and presented live news segments, prepared and edited scripts under tight deadlines, and translated complex information into listener-friendly content. I collaborate effectively with teams to meet editorial standards and engage diverse audiences.

In customer service and sales-support roles I managed high-volume inquiries, resolved service issues, supported lead qualification and appointment setting, and maintained organized client communication records to improve response times and repeat patronage.

I am organized, skilled at multitasking, and ready to contribute immediately to improve customer satisfaction, retention, and overall service experience.

Experience

Work history, roles, and key accomplishments

Current

Newscaster

Current

Bass FM

Jan 2025 - Present (1 year 2 months)

Delivers live news broadcasts with clarity and professionalism, prepares and edits scripts under strict deadlines, and strengthens audience engagement through confident delivery.

Audience Engagement Communication

Executive & Marketing Assistant

Secure Wealth Property Group

Jan 2025 - Sep 2025 (8 months)

Supported client outreach and follow-up processes, assisted marketing activities that increased property visibility and lead inquiries, and maintained organized client communication records.

Lead Follow Up Marketing Support CRM Record keeping Communication Lead Generation

Teacher

Midas Montessori School

Jan 2022 - Jan 2024 (2 years)

Managed classrooms of 25–35 students, delivered structured lessons that improved engagement and comprehension, and maintained consistent communication with parents and administrators.

Classroom Management Lesson planning Student Engagement Conflict Resolution Time Management

Newscaster

OKIN FM

Jan 2021 - Jan 2022 (1 year)

Delivered live news segments, translated complex information into listener-friendly content, and collaborated with newsroom teams to meet strict editorial deadlines.

Broadcasting Audience Engagement

Customer Service Representative

Ultimate Viable Venture

Jan 2019 - Jan 2021 (2 years)

Managed daily customer inquiries and resolved service issues to maintain high satisfaction, improving repeat patronage through proactive follow-ups and efficient multi-channel support.

Customer Service Client Communication Conflict Resolution CRM Time Management Problem Solving