Promise ihezie

I’m a results-driven Executive Assistant and Customer Operations Specialist with 5+ years supporting remote teams across sales, client success, and business operations. I focus on execution that measurably improves performance—having increased sales performance by up to 20% and strengthened client onboarding to 95% completion.

In my roles, I manage high-volume customer interactions across global channels and time zones, combining proactive outreach, consistent follow-ups, and structured support processes. I’m skilled in stakeholder communication, CRM & data management, and keeping inboxes, calendars, and tasks organized so operations run smoothly.

I enjoy owning the details that make customers feel supported—from email, chat, and phone support to WhatsApp Business issue resolution and document preparation. I bring strong remote collaboration using tools like Google Workspace, Slack, Zoom, Microsoft Teams, and project platforms such as Notion, Trello, and Asana.