Promise ihezie
@promiseihezie
Results-driven Executive Assistant improving sales, onboarding, and customer experiences through remote operations.
What I'm looking for
I’m a results-driven Executive Assistant and Customer Operations Specialist with 5+ years supporting remote teams across sales, client success, and business operations. I focus on execution that measurably improves performance—having increased sales performance by up to 20% and strengthened client onboarding to 95% completion.
In my roles, I manage high-volume customer interactions across global channels and time zones, combining proactive outreach, consistent follow-ups, and structured support processes. I’m skilled in stakeholder communication, CRM & data management, and keeping inboxes, calendars, and tasks organized so operations run smoothly.
I enjoy owning the details that make customers feel supported—from email, chat, and phone support to WhatsApp Business issue resolution and document preparation. I bring strong remote collaboration using tools like Google Workspace, Slack, Zoom, Microsoft Teams, and project platforms such as Notion, Trello, and Asana.
Experience
Work history, roles, and key accomplishments
Sales & Client Success Associate
Vale Finance Bank
Aug 2024 - Jan 2025 (5 months)
Exceeded monthly sales targets by 15–20% through proactive outreach and consistent follow-ups, while driving 95% client onboarding completion for smooth customer transitions.
Customer Experience Specialist
T.C.M
Jan 2018 - Jan 2021 (3 years)
Handled 100+ weekly customer inquiries via email, chat, and phone, resolving issues efficiently using CRM and tracking systems to improve response time and customer satisfaction.
Customer Experience Specialist
God Is Good Enterprise
Jan 2022 - Present (4 years 5 months)
Delivered customer support through WhatsApp Business and phone, assisting customers with product inquiries, order processing, and issue resolution.
Education
Degrees, certifications, and relevant coursework
National Open University of Nigeria
Bachelor of Science (B.Sc), Public Administration
Earned a Bachelor of Science (B.Sc) in Public Administration from the National Open University of Nigeria.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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