Open to opportunities

Oyefeso Daniel

@oyefesodaniel

Customer Support Specialist and Virtual Assistant; I improve customer satisfaction, executive operations, and remote workflows.

Nigeria

Message

What I'm looking for

I’m looking for remote-friendly roles where I can deliver dependable customer support, manage calendars and inboxes, and improve workflows with CRM and reporting. I thrive in teams that value responsiveness, accuracy, and continuous process improvement.

I’m a results-driven Customer Support Specialist and Virtual Assistant with 7+ years of experience supporting executives, customers, and remote teams across international organizations. I focus on fast, accurate issue resolution while keeping records organized in CRM systems.

In my recent role, I delivered customer support through email, live chat, and CRM platforms, improving customer satisfaction ratings by 40%. I also strengthened customer outcomes by increasing product adoption by 20% through quarterly usage analysis and targeted engagement opportunities.

I bring strong administrative and operational support skills, including executive calendar and inbox management, report preparation, documentation, and high-volume data entry. I collaborate across teams to resolve concerns within SLA timelines and use tools like Zoho, Zendesk, Freshdesk, Google Workspace, and Microsoft Office Suite to streamline workflows.

Beyond paid work, I’ve volunteered as a Program Manager, coordinating virtual training schedules and stakeholder communication for 200+ students. I’m motivated by clear communication, problem-solving, and continuous process improvement in fast-paced remote environments.

Experience

Work history, roles, and key accomplishments

Current

Program Manager

Current

ShiftUp Africa

Sep 2020 - Present (5 years 9 months)

Managed career development programs for 200+ students and young professionals by coordinating virtual training schedules, stakeholder communication, and program execution. Supported administration and tracked progress to improve participant engagement and delivery outcomes.

Program Management Stakeholder Management Scheduling Administrative Support Project Coordination Participant Engagement Reporting Remote Collaboration

Customer Support Specialist

Gigmo Solutions

Mar 2022 - Jan 2026 (3 years 10 months)

Delivered customer support via email, live chat, and CRM platforms, resolving issues within SLA timelines while maintaining accurate documentation. Increased customer satisfaction ratings by 40% and improved client product adoption by 20% through usage analysis and proactive engagement.

Customer Support Email Support Live Chat Zoho CRM Zendesk Freshdesk SLA Management Customer Satisfaction Reporting Data Entry

Data Entry Specialist & Virtual Assistant

Havilland Consulting

Mar 2020 - Feb 2022 (1 year 11 months)

Supported executive and administrative operations by managing calendars, scheduling appointments, coordinating documentation, and handling professional email correspondence. Completed high-volume data entry with strong accuracy and organized records using Microsoft Office Suite, Google Workspace, and CRM systems.

Scheduling High Volume Data Entry document preparation File Organization Microsoft Office Suite Google Workspace Project Coordination

Customer Support Representative

AXA Mansard Insurance

Nov 2017 - Feb 2020 (2 years 3 months)

Responded to customer inquiries and resolved client concerns with professionalism, while managing customer accounts and updating records in CRM and internal databases. Coordinated client appointments and documentation processes and handled confidential information in line with company policies.

Customer Support Customer Account Management Documentation Management Confidentiality Customer Relationship Management Record keeping