Rilwan Adegboyega
@rilwanadegboyega
I coordinate complex remote operations, calendars, correspondence, and customer support across time zones.
NigeriaWhat I'm looking for
I've supported remote clients with calendar coordination, inbox management, data entry, file organization, online research, and professional correspondence.
As a Freelance Customer Support Specialist on Upwork, I managed high-volume email, chat, and phone inquiries, maintained Trello logs, resolved issues within SLA windows, and documented resolutions to reduce repeat inquiries.
I use Google Workspace, Microsoft Office Suite, Google Calendar, Outlook, Slack, Zoom, Google Drive, and OneDrive to keep priorities, records, and stakeholder communication organized across multiple time zones.
Experience
Work history, roles, and key accomplishments
Managed high-volume customer inquiries via email, chat, and phone, maintaining accurate logs in Trello and resolving issues within SLA windows. Delivered professional communication and email management that improved satisfaction scores and documented resolutions to reduce repeat inquiries.
Education
Degrees, certifications, and relevant coursework
Lagos State University
Bachelor of Science, Computer Science
2024 -
Pursuing a Bachelor of Science in Computer Science at Lagos State University.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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