Open to opportunities

FAITH CHUKWU

@faithchukwu1

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Operations-driven Executive Virtual Assistant specializing in onboarding and customer success.

Nigeria

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What I'm looking for

I seek remote roles where I can own onboarding, streamline operations, and build SOPs; I value autonomy, clear processes, and impact-driven teams.

I am an operations-driven Executive Virtual Assistant with 5+ years supporting founders, fintech teams, and remote startups across multiple time zones. I specialize in organizing chaotic backends, from clearing 10,000+ emails to optimizing executive calendars and shared drives.

I proactively build systems, SOPs, and process documentation that let leaders focus on growth. I streamline onboarding workflows so clients can go live within 24 hours and reduce onboarding errors through thorough validation and training materials.

My background includes vendor retention and churn reduction work using Power BI and automation, plus hands-on customer support and escalation handling that lifted satisfaction ratings by 40%. I manage CRM tools, service desks, and scheduling across US/UK/Africa time zones.

I am reliable, tech-savvy, self-managed, and comfortable in fully remote environments. I deliver clarity, speed, and structure to businesses by anticipating needs and integrating seamlessly into existing workflows.

Experience

Work history, roles, and key accomplishments

Current

Executive Virtual Assistant

Current

Trybe

Jan 2026 - Present (2 months)

Cleared and reorganized 10,000+ emails, managed executive calendars across multiple time zones, coordinated global travel, and implemented SOPs that reduced executive workload by handling priorities and follow-ups.

Travel Coordination Google Workspace Zapier File Organization

Current

Onboarding Specialist

Current

Moniepoint Group

Jan 2026 - Present (2 months)

Scheduled and delivered structured onboarding sessions, created Loom training walkthroughs, and streamlined processes enabling merchants to go live within 24 hours while reducing onboarding errors.

Customer Onboarding Loom CRM Management Process Optimization Client Training

Account Manager & Onboarding Specialist

ORDA Africa

Jan 2023 - Dec 2025 (2 years 11 months)

Onboarded and retained vendors using ClickUp, Notion, Trello and AI automation, monitored vendor activity via Power BI to identify churn risks, and improved adoption and engagement in Northern Nigeria.

Vendor Management ClickUp Notion Trello Power BI AI Automation

Customer Support Specialist

Flutterwave

Jan 2022 - Dec 2023 (1 year 11 months)

Handled 70+ inbound/outbound merchant calls daily, provided live chat support via Intercom, escalated cases through HappyFox and Slack, and increased customer satisfaction ratings by 40% through improved communication scripts.

Intercom HappyFox Live Chat Support Escalation Management Merchant Support SLA Management

Sales Representative

Sterling Bank Plc

Jan 2020 - Dec 2021 (1 year 11 months)

Supported account setup and loan applications, maintained data confidentiality and accuracy, and educated customers on financial products and services.

Sales Support Loan Processing Customer Education Confidentiality Client Communication