FAITH CHUKWU
@faithchukwu1
Operations-driven Executive Virtual Assistant specializing in onboarding and customer success.
What I'm looking for
I am an operations-driven Executive Virtual Assistant with 5+ years supporting founders, fintech teams, and remote startups across multiple time zones. I specialize in organizing chaotic backends, from clearing 10,000+ emails to optimizing executive calendars and shared drives.
I proactively build systems, SOPs, and process documentation that let leaders focus on growth. I streamline onboarding workflows so clients can go live within 24 hours and reduce onboarding errors through thorough validation and training materials.
My background includes vendor retention and churn reduction work using Power BI and automation, plus hands-on customer support and escalation handling that lifted satisfaction ratings by 40%. I manage CRM tools, service desks, and scheduling across US/UK/Africa time zones.
I am reliable, tech-savvy, self-managed, and comfortable in fully remote environments. I deliver clarity, speed, and structure to businesses by anticipating needs and integrating seamlessly into existing workflows.
Experience
Work history, roles, and key accomplishments
Executive Virtual Assistant
Trybe
Jan 2026 - Present (2 months)
Cleared and reorganized 10,000+ emails, managed executive calendars across multiple time zones, coordinated global travel, and implemented SOPs that reduced executive workload by handling priorities and follow-ups.
Onboarding Specialist
Moniepoint Group
Jan 2026 - Present (2 months)
Scheduled and delivered structured onboarding sessions, created Loom training walkthroughs, and streamlined processes enabling merchants to go live within 24 hours while reducing onboarding errors.
Account Manager & Onboarding Specialist
ORDA Africa
Jan 2023 - Dec 2025 (2 years 11 months)
Onboarded and retained vendors using ClickUp, Notion, Trello and AI automation, monitored vendor activity via Power BI to identify churn risks, and improved adoption and engagement in Northern Nigeria.
Customer Support Specialist
Flutterwave
Jan 2022 - Dec 2023 (1 year 11 months)
Handled 70+ inbound/outbound merchant calls daily, provided live chat support via Intercom, escalated cases through HappyFox and Slack, and increased customer satisfaction ratings by 40% through improved communication scripts.
Sales Representative
Sterling Bank Plc
Jan 2020 - Dec 2021 (1 year 11 months)
Supported account setup and loan applications, maintained data confidentiality and accuracy, and educated customers on financial products and services.
Education
Degrees, certifications, and relevant coursework
University of Abuja
Bachelor of Education, Education
Bachelor of Education (B.Ed.) degree awarded by the University of Abuja.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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