Looking for a job

Ifunanya Nnalue

@ifunanyannalue

Organized Virtual/Executive Assistant and Customer Support specialist driving efficiency and client satisfaction remotely.

Nigeria

Message

What I'm looking for

I seek a full-time or part time remote role where I can support executives, individuals and teams, streamline administrative workflows, and improve customer satisfaction while growing into broader operations or client-success responsibilities.

I am a detail-oriented Virtual and Executive Assistant with 4+ years supporting executives, teams, and clients across eCommerce, real estate, healthcare, and service industries. I specialize in inbox and calendar management, CRM documentation, scheduling, logistics coordination, and administrative workflows, consistently improving customer satisfaction and operational efficiency in remote environments.

My accomplishments include implementing task-tracking systems that improved on-time completion, reducing workflow delays and patient wait times by 15%, maintaining 98% on-time response and first-contact resolution rates, and achieving a 20% lead-to-client conversion in sales outreach. I bring reliability, confidentiality, and strong remote collaboration skills to support executive priorities and scale operational processes.

Experience

Work history, roles, and key accomplishments

Executive Virtual Assistant

Kingsool Company

Apr 2025 - Dec 2025 (8 months)

Managed executive inbox and calendar operations, coordinated meetings and agendas across time zones, and implemented task-tracking systems that reduced workflow delays by 15%. Maintained CRM updates and served as primary remote liaison between executives and stakeholders.

Inbox Management CRM (Hubspot Salesforce)Confidentiality

Sales Development Specialist

Fair Ary Homes

Jul 2024 - Mar 2025 (8 months)

Conducted 100+ outbound calls daily and achieved a 20% lead-to-client conversion rate by qualifying leads and managing structured follow-ups. Maintained clean CRM pipelines and supported sales outreach strategy improvements.

Outbound Calling Lead Qualification HubSpot Salesforce Pipeline Management Lead Follow Up

Virtual Assistant (Customer Support)

Jalisco Integrated Services Ltd

Nov 2023 - Jun 2024 (7 months)

Managed 150+ weekly customer inquiries across email, chat, and phone with a 98% on-time response rate, reducing complaints by 20% and improving customer satisfaction by 15% through proactive issue resolution and CRM documentation.

Customer Support SLA Management Logistics Coordination Data Entry

Administrative Support Assistant

Nettoyer Integrated Services Ltd

Nov 2022 - Nov 2023 (1 year)

Managed executive and team inboxes, scheduled meetings, and implemented task-tracking systems that improved workflow efficiency and reduced operational delays by 15%. Maintained accurate documentation and supported reporting.

Inbox Management Administrative Support Documentation Customer Support Logistics Coordination

Patient Access Representative

Niger Delta University Teaching Hospital

Oct 2021 - Nov 2022 (1 year 1 month)

Registered and scheduled care for 1,200+ patients monthly and maintained 1,500+ medical records, improving patient flow and reducing wait times by 15% through coordinated administrative workflows.

Patient Scheduling Medical Records Management Front Line Support Data Entry Confidentiality Administrative Coordination

Customer Service Representative

Zandyl Couture

Mar 2018 - Oct 2021 (3 years 7 months)

Processed 100+ orders daily and maintained a 98% customer satisfaction rate with 90% first-contact resolution, contributing to a 15% revenue increase over three years through improved order processing and support.

Order Processing Customer Support First Contact Resolutions Inventory Coordination Logistics Process Improvement