Ofumere Anthony

I’m a highly organized Executive & Administrative Support professional supporting C-suite executives while delivering fast, accurate customer service in remote environments. I’m known for calm, solutions-focused coordination, strong attention to detail, and handling multiple priorities without losing structure.

In my current role, I manage 50+ daily customer interactions across Facebook, WhatsApp, email, phone, and Shopify, while tracking orders end-to-end and resolving issues to reduce repeat complaints. I also escalate and troubleshoot when needed to speed up resolution and protect customer trust and repeat engagement.

Alongside executive support—calendar and meeting coordination, high-volume inbox management, and reliable document control—I’ve also worked as a Virtual Assistant & Business Support Analyst, helping structure workflows, develop service and pricing documentation, and track project milestones. I’m tech-savvy across Google Workspace, Microsoft Office, and multiple CRM/helpdesk tools, and I’m committed to improving operational efficiency through clear communication and workflow optimization.