Priyank Gupta

Drive end-to-end B2B sales of iGaming SaaS and white-label solutions across EMEA, North America, and APAC, including closing high-value operator/aggregator/affiliate deals. Structure revenue-sharing (RevShare) and hybrid commercial models and manage global sales pipeline using CRM for forecasting and performance tracking.

Serve as primary customer point of contact across the lifecycle, managing renewals and coordinating Disaster Recovery (DR) tests. Drive revenue growth through cross-selling and upselling, manage Incident Response (IR) lifecycles, and use customer feedback to improve products and internal processes.

Lead operations to deliver service levels that support customer experience, retention, and additional opportunities. Manage team KPIs and workforce metrics (attrition/shrinkage), implement continuous improvement, and oversee CRM system implementation to improve data accuracy and accessibility.

Supervise customer service representatives to ensure policy adherence and high-quality support. Deliver onboarding training, analyze call center metrics to improve customer satisfaction, and resolve escalated complaints while supporting process improvements with upper management.

Manage construction projects from conception to completion, overseeing daily site operations across multiple locations. Implement safety protocols, perform quality control and inspections, coordinate subcontractors and suppliers, and report progress and risks to senior management.

Develop and maintain relationships with key clients to improve satisfaction and retention. Create account plans that drive sales growth, analyze market trends, track pipeline and revenue with CRM, and negotiate contracts and pricing to meet KPI/SLA expectations.

Earned a Bachelor of Business Administration from the Manipal Academy of Higher Education.