Open to opportunities

Suyog Kakodkar

@suyogkakodkar

Message

Sales Operations Lead focused on operational excellence, client servicing, and managed services coordination.

India

Message

What I'm looking for

I’m looking to lead sales-operations and service-delivery work where I can optimize processes, partner tightly with clients and delivery teams, and drive reliable managed services with strong commercial execution through contracts, billing, and invoicing.

I’m a results-driven Lead - Sales Operations with 20+ years of experience in operations management, service delivery, and client engagement. At Kilowott Agency Pvt. Ltd., I drive operational excellence across client servicing, managed services, and sales coordination—managing key client accounts and acting as the primary liaison between clients and delivery teams to ensure seamless execution.

Previously, I led day-to-day operations across 3 PODs, overseeing billing, revenue forecasting, and process optimization to maximize efficiency. Earlier roles strengthened my end-to-end delivery and stakeholder skills—from project delivery and workforce planning as a Project Manager, to operational management of BIM projects as a Business Manager, and even team leadership in technical support—while I also supported AI adoption initiatives through AI Agent competitions.

Experience

Work history, roles, and key accomplishments

Current

Sales Operations Lead

Current

Kilowott Agency Pvt. Ltd.

Oct 2025 - Present (8 months)

Drove operational excellence across client servicing, managed services, and sales coordination, serving as the primary liaison between clients and delivery teams. Oversaw managed services (server hosting and plugin administration) and supported commercial workflows including contracts, MSAs, invoicing, and payment coordination.

Account Management Client Servicing Sales Operations Managed Services Servers Contract Management MSAs Invoicing Compliance

Assistant Manager

Sj Innovation Pvt. Ltd.

Jun 2022 - Jun 2025 (3 years)

Directed day-to-day operations across 3 PODs, overseeing billing and supporting forecasting, resource planning, and process optimization to improve operational efficiency. Led AI adoption initiatives by organizing AI Agent competitions and promoting team engagement.

Service Delivery Billing Operations Revenue Forecasting Resource Planning Process Optimization Performance Tracking AI Adoption Team Leadership Client Engagement

Project Manager

Claysys Technologies Pvt. Ltd.

Dec 2021 - Feb 2022 (2 months)

Overseeing project delivery by ensuring timely execution within scope, managing billing oversight and budget tracking, and maintaining performance tracking and documentation. Coordinated resources and engagement with clients to support smooth delivery.

Project Delivery Project Scope Management Budgeting Performance Monitoring Documentation Management Resource Coordination Client Coordination Process Standardization Service Delivery

Business Manager

Capricot Technologies Private Limited

Jul 2011 - Nov 2021 (10 years 4 months)

Directed end-to-end operational management of BIM projects, including planning processes, workforce deployment, monitoring, and reporting. Analyzed operational performance to enhance workflows and drive continuous improvement.

BIM Operating Performance Reporting Workflow Optimization Process Standardization Stakeholder Management Continuous Improvement

Business Development Exec

Cellent Technologies

Mar 2010 - Jun 2011 (1 year 3 months)

Responsible for managing accounts of clients across the European continent and maintaining strong client and stakeholder relationships. Supported international business growth through ongoing account coordination.

Client Relationship Management Stakeholder Management Business Development Sales Coordination Client Engagement Account Retention Cross Cultural Communication Service Orientation

Technical Support Executive

Intelenet Global Services

Aug 2008 - Feb 2010 (1 year 6 months)

Managed a team of Technical Support Associates providing first-level support for Barclays Business Master software. Coordinated issue handling and customer support to ensure service delivery.

Technical Support Team Management Software support Service Delivery Troubleshooting Escalation Management

Sr Technical Support Executive

Sutherland Global Services

Nov 2007 - Jun 2008 (7 months)

Managed a team of Technical Support Associates providing first-level support for Symantec Antivirus. Led day-to-day support operations to resolve customer issues and maintain service quality.

Technical Support Team Management Antivirus Support Service Delivery Troubleshooting Escalation Management Process Adherence

Technical Facilitator

Wipro BPO

Feb 2005 - Nov 2007 (2 years 9 months)

Managed a team of Technical Support Associates providing first-level support for Dell laptops and desktops. Supported troubleshooting and issue resolution to ensure reliable hardware support.

Technical Support Team Management Hardware Support Service Delivery Troubleshooting Escalation Management Process Adherence