Looking for a job

Akash Singh

@akashsingh2

Message

Experienced Operations Manager with a focus on client-specific solutions.

India

Message

What I'm looking for

I am looking for a role that challenges me and allows for career growth, ideally in a dynamic environment that values innovation and teamwork.

I am a seasoned Operations Manager with over 8 years of experience in driving operational efficiency and client satisfaction across various industries. My career has been marked by a commitment to developing teams, improving processes, and enhancing productivity. I have successfully managed large teams, spearheaded process improvement initiatives, and consistently met productivity targets.

At Paytm, I lead a team of 24 individuals, focusing on enhancing merchant satisfaction through effective communication and prompt issue resolution. My ability to collaborate with cross-functional teams has resulted in customized solutions that improve client retention rates and exceed sales targets. I am passionate about fostering long-term partnerships and ensuring compliance with operational standards.

Throughout my career, I have demonstrated a strong understanding of industry trends and a results-driven approach. I thrive in dynamic environments where I can leverage my skills in sales operations, team management, and strategic partnerships to drive growth and success.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

Paytm

Oct 2021 - Present (3 years 8 months)

Managed a team of 24 in the EDC Retail Team, enhancing merchant satisfaction and spearheading process improvements. Focused on recruitment, performance evaluations, and compliance to meet productivity targets.

Team Management Operations Management Process Improvement Compliance Management Customer Satisfaction Leadership Communication Cost Optimization Problem Solving

Area Sales Manager

Dunzo

Sep 2019 - May 2021 (1 year 8 months)

Led sales acquisition initiatives, achieving significant growth and managing a team to enhance client lifetime value through effective sales processes and delivery strategies.

Team Leadership Client Management Process Development Performance Management Strategic Planning Budget Management Project Management Sales Strategy

Assistant Manager

Blinkit

Jun 2021 - Oct 2021 (4 months)

Collaborated with teams to develop solutions for key accounts, improving client retention and exceeding sales targets through relationship management and contract negotiations.

Client Relationship Management Sales Strategy Negotiation Customer Service Team Collaboration B2B Sales Account Management Data Analysis Inventory Management

Key Accounts Manager

Foodpanda

Apr 2017 - Apr 2019 (1 year 11 months)

Managed P&L for over 500 accounts, strategizing client lifetime value and driving revenue growth through targeted marketing and operational efficiency.

Client Strategy Revenue Market Analysis Business Development Partnership Management Customer Insights Marketing Strategy Data Analysis

Sales Officer

ITC LTD.

Jun 2016 - Jul 2017 (1 year 1 month)

Cultivated distributor relationships and managed product launches, consistently exceeding sales goals through effective team management and market analysis.