PO
Open to opportunities

Priscilla Ojo

@priscy

Customer service specialist with strong communication and organizational skills.

Nigeria

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a dedicated Customer Service Specialist with a passion for enhancing customer experiences and resolving inquiries effectively. Currently, I work at Access Bank Nigeria PLC, where I handle customer inquiries, requests, and complaints, ensuring that every customer feels valued and informed about our financial products. My role involves cross-selling and upselling various financial services, which has honed my communication and multitasking abilities.

Previously, I served as an Operations Coordinator at Ezejo Cargo Handling, where I managed shipment records and contributed to the planning of company objectives. My experience as a Corp Member at Royal Kids Academy allowed me to develop my leadership skills while coordinating students and preparing lesson notes. I have also interned in various roles, including customer service and conservation, which have enriched my understanding of diverse operational environments.

Experience

Work history, roles, and key accomplishments

AP
Current

Customer Care Representative

Access Bank Nigeria PLC

Oct 2023 - Present (1 year 8 months)

As a Customer Care Representative, I handled customer inquiries, resolved complaints, and provided information about financial products. I also processed transactions and maintained logs of customer interactions.

OP

Intern

OKOMU AND OLD OYO NATIONAL PARKS

Sep 2019 - Nov 2019 (2 months)

Engaged in the protection and conservation of flora and fauna, and curated museum artifacts.

Education

Degrees, certifications, and relevant coursework

Federal University of Technology, Akure logoFA

Federal University of Technology, Akure

Bachelor of Technology (Agric), Ecotourism and Wildlife Management

2015 - 2021

Activities and societies: The Green Community

Graduated with Honours, in Ecotourism and Wildlife Management.

Tech stack

Software and tools used professionally

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Priscilla Ojo - Customer Care Representative - Access Bank Nigeria PLC | Himalayas