Priscilla Ojo
@priscy
Customer service specialist with strong communication and organizational skills.
What I'm looking for
I am a dedicated Customer Service Specialist with a passion for enhancing customer experiences and resolving inquiries effectively. Currently, I work at Access Bank Nigeria PLC, where I handle customer inquiries, requests, and complaints, ensuring that every customer feels valued and informed about our financial products. My role involves cross-selling and upselling various financial services, which has honed my communication and multitasking abilities.
Previously, I served as an Operations Coordinator at Ezejo Cargo Handling, where I managed shipment records and contributed to the planning of company objectives. My experience as a Corp Member at Royal Kids Academy allowed me to develop my leadership skills while coordinating students and preparing lesson notes. I have also interned in various roles, including customer service and conservation, which have enriched my understanding of diverse operational environments.
Experience
Work history, roles, and key accomplishments
Customer Care Representative
Access Bank Nigeria PLC
Oct 2023 - Present (1 year 8 months)
As a Customer Care Representative, I handled customer inquiries, resolved complaints, and provided information about financial products. I also processed transactions and maintained logs of customer interactions.
Operations Coordinator
EZEJO CARGO HANDLING
Mar 2023 - Oct 2023 (7 months)
Managed shipment records and participated in planning company objectives. Responsible for customer relationship management using Microsoft Dynamics 365.
Corp Member
ROYAL KIDS ACADEMY (NYSC)
Feb 2022 - Feb 2023 (1 year)
Coordinated students and prepared lesson notes during my service year.
Intern
CANDY HOTEL
Feb 2020 - Mar 2020 (1 month)
Worked as a front desk officer and housekeeper, providing customer service to hotel guests.
Intern
OKOMU AND OLD OYO NATIONAL PARKS
Sep 2019 - Nov 2019 (2 months)
Engaged in the protection and conservation of flora and fauna, and curated museum artifacts.
Education
Degrees, certifications, and relevant coursework
Federal University of Technology, Akure
Bachelor of Technology (Agric), Ecotourism and Wildlife Management
2015 - 2021
Activities and societies: The Green Community
Graduated with Honours, in Ecotourism and Wildlife Management.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
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