Francess Obiechie
@francessobiechie
Customer-focused professional excelling in customer experience, operations, and client relationship management.
NigeriaWhat I'm looking for
I am a motivated customer experience specialist with experience in banking contact centers, retail sales, and educational support, focused on delivering empathetic, accurate service that boosts satisfaction and retention.
At Access Bank PLC and NovaBank I handled inbound and outbound calls, resolved complaints, documented interactions, and collaborated with cross-functional teams to improve workflows and maintain high call quality standards.
I bring strong communication, attention to detail, and problem-solving skills, with additional experience in sales and teaching assistance and a certification in Power BI to support data-informed improvements.
Experience
Work history, roles, and key accomplishments
Customer Experience Specialist
NovaBank
Feb 2025 - Present (1 year 1 month)
Handled customer inquiries and resolved service issues to improve satisfaction; built strong customer relationships and proactively followed up to ensure successful outcomes.
Customer Service Representative
Access Bank PLC
Oct 2022 - Sep 2025 (2 years 11 months)
Supported call center operations, documented customer interactions, and resolved banking inquiries using core banking applications to maintain high service quality.
Administrative & Teaching Assistant
Isale Oyo Community High School
Jul 2021 - Jul 2022 (1 year)
Monitored student progress, designed lesson plans, and supported classroom assessments to enhance learning outcomes and preparation for higher education.
Sales Executive
JD Footwear
Oct 2020 - Jun 2021 (8 months)
Promoted products, conducted needs analyses, and exceeded sales targets while building customer relationships and resolving complaints to drive repeat business.
Education
Degrees, certifications, and relevant coursework
Osun State University
Bachelor of Science, Sociology
2016 - 2020
Grade: Second Class Lower
Bachelor of Science in Sociology completed at Osun State University, graduating with Second Class Lower.
Availability
Location
NigeriaAuthorized to work in
Job categories
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