Victoria Clottey

Interacted with customers from diverse regions worldwide, providing assistance in multiple languages. Efficiently managed and organized availability calendars to ensure seamless operations.

Organized emails, calendars, and appointments to streamline clients' daily operations. Delivered exceptional customer service by professionally handling emails, texts, and inquiries.

Maintained a customer satisfaction rating of 95%+ throughout employment, consistently exceeding performance through effective communication, active listening, and swift problem-solving skills. Utilized the company's proprietary CRM software to efficiently manage customer interactions, resolve support tickets, and maintain accurate records of customer feedback for efficient follow-ups and seamless

Delivered personalized support to new and existing clients via phone, email, and in-person, building strong relationships. Exceeded targets by providing tailored product and service recommendations, ensuring client satisfaction.

Scheduled and confirmed appointments, drafted meeting agendas and maintained accurate correspondence records. Enhanced client satisfaction by creating a welcoming environment and managing the waiting area effectively.

Registered new clients and provided support during counseling sessions to ensure smooth service delivery. Wrote and distributed meeting minutes, keeping staff informed and aligned.

Completed a Master of Business Administration with a specialization in Human Resource Management. The program focused on developing strategic HR skills and business acumen.

Obtained a Bachelor of Arts degree with a dual focus on Psychology and English. This program provided a strong foundation in human behavior, communication, and critical analysis.