Open to opportunities

Samuel Tetteh Kwao

@samueltettehkwao

Message

Dynamic customer service professional with expertise in digital marketing.

Ghana

Message

What I'm looking for

I seek a role that fosters growth and allows me to utilize my customer service and digital marketing skills.

I am a dedicated and results-driven professional with a strong background in customer service and digital marketing. My experience spans various roles, including Retail Relationship Officer at Affinity Savings and Loans and Customer Solution Executive at Glico Life Insurance. I pride myself on my ability to communicate effectively and build lasting relationships with clients, ensuring their needs are met with the highest standards of service.

In addition to my customer service expertise, I have honed my skills in digital marketing and graphic design through my education at Kratox Technology and the Institute of Digital Marketing and Communication. My freelance work in news writing and digital marketing has further enhanced my ability to adapt and thrive in fast-paced environments. I am passionate about leveraging my skills to contribute positively to any organization I am part of.

Experience

Work history, roles, and key accomplishments

Current

Freelancer

Current

Self Employed

Engaged in news writing, digital marketing, and various online projects, showcasing versatility and adaptability in a freelance capacity.

News Writing Digital Marketing Content Creation Time Management Communication Skills

Retail Relationship Officer

Affinity Savings and Loans

Jan 2024 - Apr 2024 (3 months)

Responsible for managing customer relationships and providing financial advice to clients. Focused on enhancing customer satisfaction and retention through effective communication and service delivery.

Customer Service Relationship Management Financial Advice Communication Skills Problem Solving

Customer Solution Executive

GLICO Life Insurance

Apr 2023 - Jul 2023 (3 months)

Engaged with clients to provide tailored insurance solutions, addressing their needs and ensuring satisfaction with services offered.

Customer Service Communication Skills Problem Solving Relationship Management

Journalism/IT

Excellence in Broadcasting

Jun 2021 - Jul 2021 (1 month)

Gained experience in journalism and IT, contributing to content creation and technical support for broadcasting.

Journalism IT Support Content Creation Communication Skills Teamwork

Marketing/Sales Officer

MAX International

Jan 2018 - Feb 2018 (1 month)

Focused on marketing and sales strategies to promote products and services, enhancing brand visibility and customer engagement.

Marketing Sales Strategies Customer Engagement Communication Skills Teamwork

Customer Service Representative/Proctor

Fair Trade Outsourcing

Jan 2023 - Apr 2023 (3 months)

Provided exceptional customer service and support, handling inquiries and resolving issues efficiently. Acted as a proctor for assessments, ensuring a fair testing environment.

Customer Service Problem Solving Communication Skills Teamwork