Anita Obeng
@anitaobeng
Customer service and client relations specialist delivering fast, accurate support and KPI-driven resolutions across chat and phone.
GhanaWhat I'm looking for
I’ve spent 6+ years in customer service and client relations, supporting customers through live chat, phone, email, and social media while keeping response time and resolution efficiency on track.
At ISON BPO in Accra, I handled support for 190+ customers daily, documented troubleshooting steps in CRM with 95% documentation accuracy, and resolved technical and account queries that helped improve customer retention.
More recently at Prudential Life Insurance, I manage client communications across email, phone, and WhatsApp, using Google Suite and CRM tools for data entry, follow-up, and reporting—while helping clients understand products and policies and exceed team sales targets.
Experience
Work history, roles, and key accomplishments
Client Relations Officer
Prudential Life Insurance
Jan 2023 - Present (3 years 7 months)
Managed client communications across email, phone, and WhatsApp, addressing inquiries and retaining 5+ clients monthly.
Customer Service Representative
Ison BPO
Jan 2019 - Dec 2022 (3 years 11 months)
Delivered support via phone, email, and live chat for 190+ customers daily, consistently meeting KPIs for response time and resolution efficiency.
Education
Degrees, certifications, and relevant coursework
Ghana Institute of Journalism
Bachelor of Arts, Communication Studies
Bachelor of Arts in Communication Studies from the Ghana Institute of Journalism.
Availability
Location
GhanaAuthorized to work in
Job categories
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