Prince Kabongo

Assisted in the development and execution of marketing strategies, contributing to overall business growth and brand positioning. Collaborated on market research initiatives and managed various digital marketing campaigns.

Managed sales operations and the entire sales cycle from prospecting to closure, leading the sales team to achieve targets and revenue goals. Provided technical support for medical equipment, managed warranty claims, and implemented a CRM system that improved customer retention by 25%.

Provided premium face-to-face and remote support to French-speaking casino players, processing financial transactions and conducting KYC verifications. Resolved player complaints and technical issues efficiently, maintaining detailed records in the CRM system.

Evaluated and rated French-language search engine results based on relevance, quality, and user intent, analyzing web content and ads for guideline alignment. Provided detailed feedback to improve algorithmic accuracy for French-speaking users and conducted localized research.

Delivered French-language technical support via phone, email, and chat for enterprise clients, resolving software, hardware, and network system issues. Diagnosed and escalated complex problems using ITIL-based ticketing systems and translated technical documentation.

Provided multilingual digital customer support and sales consultations across five language markets, promoting online language courses to prospective students. Managed CRM systems to track leads and optimize sales pipelines, assisting in localizing marketing content.

Conducted outbound calls to French-speaking prospects, promoting products/services and generating leads while achieving daily call targets. Utilized CRM systems to log calls and track follow-ups, effectively handling objections and providing tailored solutions.

Provided technical support for online training platforms, troubleshooting login issues and system compatibility for clients. Assisted the sales team with French-speaking clientele, managing inbound and outbound customer interactions via multiple channels.

Conducted comprehensive analysis of sales and distribution performance within the Marketing and Sales Department. Evaluated the production efficiency of sugar, cold beverages, and other products, contributing to departmental insights.

Developed and executed sales strategies to promote corporate training programs, conducting client needs assessments and recommending customized solutions. Built strong relationships with key decision-makers, consistently achieving and exceeding monthly sales targets.

Currently pursuing a Master's degree focusing on advanced marketing strategies and management principles. This program aims to deepen understanding of market analysis, brand management, and strategic decision-making in a global context.

Completed an Honours degree in Marketing Management, building upon foundational knowledge with advanced coursework. Focused on specialized areas within marketing, preparing for further academic or professional pursuits.

Completed a Higher Certificate in Business Management, providing foundational knowledge in business administration and operational practices. Developed essential skills for entry-level management roles.

Obtained a Certificate in Project Management, focusing on methodologies and tools for effective project planning, execution, and monitoring. Gained practical skills in managing project lifecycles and delivering successful outcomes.

Acquired a Certificate in Digital Marketing, covering key aspects of online marketing strategies, including SEO, social media marketing, and content creation. Developed skills in leveraging digital platforms for business growth and brand promotion.

Awarded a State Diploma in Latin-Philosophy, focusing on classical languages and philosophical concepts. This program provided a strong foundation in critical thinking, logic, and analytical reasoning.

Obtained a Bachelor's degree in Marketing and Business Management, covering core principles of business operations and marketing strategies. Gained comprehensive knowledge in market analysis, consumer behavior, and strategic planning.