Kim Petersen
@kimpetersen
Results-driven Sales Manager and Team Leader with strong coaching skills.
South AfricaWhat I'm looking for
I am a results-driven Sales Manager and Team Leader, leveraging my formal training to thrive in a fast-paced corporate setting. I excel in building robust client relationships and delivering exceptional service while guiding a high-performing team. My key strengths include effective team management and coaching, customer-centricity, and relationship building.
With a passion for growth and a desire to make a valued contribution in the workplace, I'm eager to advance my skills. I have successfully managed teams, overseen performance management, and implemented strategies that enhance operational efficiency. My experience in stakeholder engagement and project management has equipped me to drive results and foster a collaborative team environment.
Experience
Work history, roles, and key accomplishments
Sales Manager
Old Mutual RMM Direct
Jan 2021 - Present (4 years 5 months)
As a Sales Manager, I ensure compliance with processes to minimize business risk, deliver customer value, and manage the sales and expense budget for the team. I focus on external networking, relationship building, and creating coordinated sales opportunities while coaching and directing staff for optimal performance.
Outbound Sales Team Leader
Woolworths Financial Services
Jun 2018 - Jan 2021 (2 years 7 months)
Managed a team of 13 agents, overseeing staff induction, task delegation, and performance management. I focused on development planning, daily action plans, and resolving staff-related issues while ensuring adherence to HR best practices.
Outbound Sales Team Leader
Woolworths Financial Services
Mar 2017 - Jun 2018 (1 year 3 months)
Led a team of 14 outbound sales agents, focusing on performance management, recruitment, and daily sales strategy meetings. I compiled data for monthly sales reports and ensured compliance with HR policies.
Proof of Income Team Leader
Woolworths Financial Services
Oct 2015 - Jan 2018 (2 years 3 months)
Managed a team of 12 agents, focusing on motivation, monthly KPIs, and customer query resolution. I provided coaching and ensured team targets were met while overseeing quality assurance.
Acquisition Agent
Woolworths Financial Services
Jun 2003 - Oct 2015 (12 years 4 months)
Responsible for underwriting, capturing, and reporting statistics related to employment confirmation and proof of income. Handled inbound and outbound calls, focusing on customer service and complaint resolution.
Education
Degrees, certifications, and relevant coursework
WUWits University
Training, Systems Thinking
2023 -
Participated in Systems Thinking training, enhancing skills in strategic problem-solving and organizational dynamics.
Imperial Underwood College of Commerce
Certificate, Office Administration
1999 - 2018
Completed a course in Office Administration, which included MS Office Suite, communications management, and data analysis.
MEMilpark Education
Certificate, Management Development
2016 - 2016
Achieved NQF Level 5 in Management Development, focusing on leadership, financial management, and strategic marketing.
Cape Technikon
Diploma, Public Administration
1997 -
Studied Public Administration, focusing on various aspects of public service and governance.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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