Open to opportunities

Azi Mqatazana

@azimqatazana

Message

I'm a Client Service Consultant in Cape Town, driven by passion for exemplary service.

South Africa

Message

What I'm looking for

I am seeking a challenging role where I can utilize my skills and experience to make a meaningful impact and continue to grow professionally.

I'm a dedicated and versatile professional with a diverse background spanning sales, education, administration, and project coordination. With a Bachelor's degree in Social Science from the University of Cape Town, I've honed my skills in communication, leadership, and problem-solving.

In my recent role as a Client Services Consultant at Teleperformance South Africa, I provided comprehensive support to clients, ensuring their needs were met with excellence. Prior to that, I facilitated workshops and provided career guidance as part of the South African Education Project, where I played a pivotal role in preparing students for higher education.

During my tenure at the UCT Faculty of Law's Marketing and Development Office, I showcased my organizational prowess by curating presentations, managing social media accounts, and engaging alumni for faculty events. Additionally, my experience as Treasurer General and Project Coordinator for the Black Lawyers Association UCT Chapter equipped me with financial acumen and event management skills.

As a Parliamentary Monitor for the Parliamentary Monitoring Group, I conducted in-depth research and authored reports, contributing valuable insights to the organization. Furthermore, my involvement in the Thethani Debating League and the Cape Town Globalist Magazine allowed me to refine my leadership, communication, and editorial skills.

I am excited about the opportunity to leverage my diverse skill set and experiences to contribute positively to [Company Name]. With a passion for continuous learning and a track record of success in various roles, I am eager to bring my unique perspective and drive for excellence to your team

Experience

Current

Client Service Consultant

Current

Teleperformance SA

Aug 2022 - Present (1 year 9 months)

Provided comprehensive support to the company's UK clientele through the 1stCentral Insurance campaign, ensuring client satisfaction and retention.
Managed web chat support and provided direct customer service to address client inquiries and concerns effectively.
Achieved and exceeded sales targets through proactive engagement and effective sales techniques.

Sales Renewals Administration CRM Administration Administrative Work Communication Web Services B2C Sales B2B2C Sales

Bridging Year Programme Facilitator and Tertiary Student Advisor

South African Education Project

Aug 2021 - Sep 2022 (1 year 1 month)

Headed the coordination of diverse projects and events, fostering a holistic educational environment.
Conducted engaging lessons and interactive workshops, guiding students in areas of career development and personal growth.
Offered comprehensive career guidance, leveraging insights to aid students in making informed decisions.

Project Coordination Event Management Facilitation Career Guidance Public Speaking Instruction Critical Thinking Instruction Workshop Facilitation Student Support Education Program Management

English Tutor

South African Education Project

Aug 2021 - Sep 2022 (1 year 1 month)

Provided tailored instruction in academic literacy, grammar, and literature, equipping bridging year students with essential skills for higher education.
Enhanced student preparedness for entry into tertiary institutions through targeted curriculum delivery.
Regularly updated and curated lesson plans to address evolving student needs and optimize learning outcomes.

Tutoring Academic Literacy Instruction Grammar Instruction Literature Instruction Student Support Education Preparation Curriculum Development Lesson planning

Parliamentary Monitor

Parliamentary Monitoring Group

Jan 2018 - Sep 2022 (4 years 8 months)

Conducted in-depth research and compiled comprehensive reports on Portfolio Committee meetings, ensuring accurate documentation and timely publication on the PMG website.

Research Report Writing Committee Meeting Monitoring Government Processes Legislative Monitoring Parliamentary Procedures Portfolio Committee Knowledge Record keeping ContractWorks

Treasurer General

Black Lawyers Association UCT Chapter

Jan 2019 - Jan 2020 (1 year)

Directed the preparation of comprehensive quarterly financial statements and funding documents, ensuring accuracy and compliance with regulatory standards.
Safeguarded the financial health of the chapter by monitoring solvency and liquidity, implementing sound fiscal management practices.

Financial Reporting Budgeting Financial Oversight Funding Management Financial Statement Analysis Financial Document Preparation Financial Solvency Management Financial Liquidity Management Treasurer Duties

Project and Events Coordinator

Black Lawyers Association UCT Chapter

Jan 2019 - Jan 2020 (1 year)

Responsible for a diverse range of events, including seminars, workshops, and networking sessions, catering to the needs and interests of chapter members.

Event Coordination Speaker Management Collaboration Organizational Collaboration Member Benefit Programs Project Management Event Planning Organization Management Stakeholder Engagement

Administrative Assistant

UCT Faculty of Law’s Marketing and Development Office

Jan 2019 - Jan 2020 (1 year)

Developed presentations tailored to the objectives of faculty events, ensuring alignment with branding and messaging guidelines.
Managed social media accounts, including content creation, scheduling, and community engagement, to enhance online visibility and engagement.
Facilitated seminars and workshops, coordinating logistics and resources to ensure smooth execution and participant satisfaction.

Event Management Presentation Skills Social Media Management Seminar Facilitation Alumni Engagement Marketing Communication Administrative Support Faculty Event Coordination Email Marketing Event Marketing Social Marketing

Deputy Director

Thethani Debating League, Ubunye Development Agency

Jan 2017 - Jan 2018 (1 year)

Chaired and led committee meetings, fostering collaboration and decision-making to drive organizational initiatives forward.
Facilitated the preparation and presentation of quarterly reports, providing stakeholders with comprehensive insights into organizational performance.
Maintained strong relationships with key partners, contributing to expanded reach and increased funding opportunities.

Leadership Project Organization Event Organization Report Facilitation Stakeholder Relations Organizational Development Committee Management Funding Management Strategic Planning Nonprofit Management

Content Editor

The Cape Town Globalist Magazine

Jan 2017 - Jan 2018 (1 year)

Edited articles for online publication, adhering to editorial guidelines and maintaining consistency in style and tone across all pieces.
Contributed original content, including articles and features, showcasing writing proficiency and subject matter expertise.
Collaborated with writers and contributors to refine their work, providing constructive feedback and guidance to enhance overall quality.

Editing Content Curation Article Editing Online Publication Writing Editorial Work Magazine Production Publication Management Content Contribution Journalism

Marketing Coordinator

Thethani Debating League, Ubunye Development Agency

Jan 2016 - Jan 2017 (1 year)

Managed the organization's online presence, overseeing website maintenance and content updates to ensure relevance and engagement.
Created marketing campaigns to leverage online platforms and on-campus events to increase awareness and participation in debating activities.
Analysed campaign performance and user engagement metrics to inform future marketing strategies and optimize outreach efforts.