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Claire Eba Eman

@clairekantu

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Multilingual expert with 14+ years in tech support, AI, CRM, and translation. MA in Economics.

Cameroon

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A seasoned professional with over 15 years of transformative experience, combining expertise in customer experience, technical support, and AI innovation to deliver impactful solutions across global business landscapes. Fluent in French, English, and Italian, with advanced cross-cultural communication and translation skills, adeptly navigating diverse linguistic environments to foster effective collaboration.

Core Competencies

Proficiency in CRM systems, including Salesforce and Microsoft 365.
Skilled in collaboration tools such as Zoom, Microsoft Teams, and Slack.
Expertise in AI evaluation, optimization, and global project management.
Advanced technical problem-solving capabilities.

Professional Achievements

Successfully managed technical challenges for multinational leaders like IBM, Kimberly-Clark, and Sykes Enterprises.
Enhanced AI communication and data quality through rigorous linguistic evaluation.
Consistently surpassed service-level agreements in GDPR-compliant remote environments.
Led strategic technical migrations, advanced AI model performance, and conducted market research to inform decision-making.

Academic and Professional Foundations

Master's Degree in Economics (Cum Laude).
Certified in Translation Principles.
Comprehensive training in technical and AI-focused disciplines.

Professional Passion and Vision
Driven by a passion for leveraging technology to enrich human experiences and accelerate business growth, this professional embodies adaptability, a strong work ethic, and a commitment to excellence. Focused on bridging technology, communication, and customer-centric solutions to create transformative global impacts.

Experience

Work history, roles, and key accomplishments

Current

Professional Interpreter

Current

Self Employed

Jan 2015 - Present (10 years 6 months)

Provided consecutive, simultaneous, and telephonic interpretation services for various sectors including business, legal, and healthcare. Maintained a high client satisfaction rating and handled over 500 assignments.

Simultaneous Interpretation Telephonic Interpretation Legal Terminology Healthcare Terminology Client Relations Multilingual Communication Time Management Negotiation Skills Technical Support consecutive interpretation

Current

Professional Interpreter

Current

Self Employed

Jan 2015 - Present (10 years 6 months)

Provided consecutive, simultaneous, and telephonic interpretation services for various sectors including business, legal, and healthcare. Maintained a 100% attendance rate and achieved a client satisfaction rating of 4.9/5 across over 500 assignments.

Simultaneous Interpretation Telephonic Interpretation Client Relations Legal Terminology Healthcare Terminology Corporate Negotiations Conference Facilitation Multilingual Communication Time Management consecutive interpretation

Current

Voice-Over Artist

Current

SHAIP

Jan 2020 - Present (5 years 6 months)

Delivered high-quality voice-over projects in French and Italian, customizing content to enhance brand messaging and achieving high client satisfaction.

Voice Over Content Customization Brand Messaging Vocal Adaptation Client Satisfaction French Language Italian Language Audio Production Communication Skills Creative Thinking

Current

Trilingual Online Rater

Current

RWS

Jan 2018 - Present (7 years 6 months)

Conducted evaluations and annotations to improve AI systems' multilingual capabilities, significantly enhancing data quality and model accuracy.

AI Evaluation Data Annotation Multilingual Capabilities Quality Assurance French Language Italian Language English Language Technical Support Analytical Skills Communication Framework

Current

Voice-Over Artist

Current

SHAIP

Jan 2020 - Present (5 years 6 months)

Delivered high-quality voice-over projects in French and Italian, customizing content to meet specific communication goals and enhancing brand messaging.

Voice Over French Language Italian Language Content Customization Brand Messaging Vocal Adaptation Client Satisfaction Communication Skills Audio Editing Project Management

Current

Trilingual Online Rater

Current

RWS

Jan 2018 - Present (7 years 6 months)

Conducted evaluation and annotation to improve AI systems' multilingual capabilities, enhancing data quality and model accuracy.

AI Evaluation Multilingual Capabilities Data Quality Improvement Model Accuracy French Language Italian Language English Language Technical Skills Annotations Communication Framework

Technical Support Representative

Sykes Enterprises, Inc.

Nov 2009 - Oct 2010 (11 months)

Provided expert technical support to French, Italian, and English-speaking customers, surpassing performance metrics and contributing to team success.

Technical Support Multilingual Support Performance Metrics Customer Service Problem Solving Communication Skills Team Collaboration IT Support Time Management Customer Satisfaction

Customer Service Host

VIP 24/7 (Pty) Ltd

Jan 2009 - Nov 2009 (10 months)

Assisted VIP clients with inquiries and account management in a multilingual context, maintaining high customer satisfaction through tailored support.

Customer Service VIP Support Multilingual Communication Account Management Problem Solving Communication Skills Customer Satisfaction Team Collaboration Time Management Relationship Management

Customer Service Host

VIP 24/7 (Pty) Ltd

Jan 2009 - Oct 2009 (9 months)

Assisted VIP clients with inquiries and account management, maintaining high customer satisfaction through tailored support.

Customer Service VIP Support Account Management Multilingual Communication Problem Solving Relationship Management Communication Skills Time Management Team Collaboration Customer Satisfaction

IT Analyst

IBM South Africa

May 2006 - Oct 2008 (2 years 5 months)

Addressed complex IT challenges and supported system upgrades, achieving high resolution rates on first attempts.

IT Support System Upgrades Technical Troubleshooting Problem Solving Customer Satisfaction Team Collaboration Communication Skills Technical Documentation Time Management SLA Compliance

Customer Service Representative

CCN Group (Pty) Ltd

Aug 2004 - May 2006 (1 year 9 months)

Provided multilingual customer support, exceeding service quality benchmarks and building strong client relationships through personalized service.

Customer Service Multilingual Support Relationship Management Problem Solving Communication Skills Team Collaboration Time Management Client Satisfaction Personalization Service quality

Customer Service Representative

CCN Group (Pty) Ltd

Aug 2004 - May 2006 (1 year 9 months)

Provided multilingual customer support, exceeding service quality benchmarks and building strong client relationships.

Customer Service Multilingual Support Relationship Building Communication Skills Problem Solving Team Collaboration Time Management Customer Satisfaction Technical Support Service quality

Financial and Treasury Specialist

Fiat Auto South Africa

Feb 2002 - Jul 2004 (2 years 5 months)

Managed financial operations and treasury functions, contributing to the financial health of the organization.

Financial Management Treasury Operations Financial Analysis Budgeting Reporting Problem Solving Communication Skills Team Collaboration Strategic Planning Relationship Management

Financial and Treasury Specialist

Fiat Auto South Africa

Feb 2002 - Jul 2004 (2 years 5 months)

Managed financial operations and treasury functions, ensuring compliance and efficiency in financial reporting.

Financial Management Treasury Operations Compliance Financial Reporting Problem Solving Analytical Skills Team Collaboration Communication Skills Time Management Strategic Planning

Italian Trade Analyst

Italian Trade Commission

Jan 1999 - Jan 2001 (2 years)

Analyzed trade data and provided insights to support Italian businesses in South Africa.

Trade Analysis Data Insights Business Support Communication Skills Multilingual Skills Problem Solving Team Collaboration Research Skills Time Management Strategic Planning

Italian Trade Analyst

Italian Trade Commission

Jan 1999 - Jan 2001 (2 years)

Analyzed trade data and provided insights to support Italian businesses in South Africa.

Trade Analysis Data Insights Market Research Communication Skills Problem Solving Team Collaboration Italian Language Strategic Planning Relationship Management economic development

Executive Assistant to the GM

Chipboard Industries (Pty) LTD

Mar 1996 - Jan 1998 (1 year 10 months)

Provided administrative support to the General Manager, ensuring efficient operations and communication.

Administrative Support Executive Assistance Communication Skills Time Management Problem Solving Team Collaboration Organizational Skills Multilingual Skills Customer Service Project Management

Executive Assistant to the GM

Chipboard Industries (Pty) LTD

Mar 1996 - Jan 1998 (1 year 10 months)

Provided administrative support to the General Manager, ensuring efficient office operations.

Administrative Support Office Management Communication Skills Time Management Problem Solving Team Collaboration Relationship Management Multitasking Organizational Skills Reporting

SME Credit Specialist

FOGAPE, Cameroon

Jan 1990 - Oct 1995 (5 years 9 months)

Specialized in credit assessment for SMEs, ensuring compliance with financial regulations.

Credit Assessment SME Support Financial Compliance Problem Solving Communication Skills Analytical Skills Team Collaboration Time Management Customer Service Strategic Planning

SME Credit Specialist

FOGAPE, Cameroon

Jan 1990 - Oct 1995 (5 years 9 months)

Specialized in credit assessment for small and medium enterprises, contributing to financial decision-making.

Credit Assessment Financial Analysis SME Support Communication Skills Problem Solving Team Collaboration Relationship Management Reporting Strategic Planning economic development

Technical Support Representative

Sykes Enterprises, Inc.

Nov 2009 - Oct 2010 (11 months)

Provided technical support to multilingual customers, surpassing performance metrics and contributing to team success.

Technical Support Multilingual Communication Performance Metrics Customer Service Problem Solving Team Collaboration Communication Skills Time Management Customer Satisfaction IT troubleshooting

Service Centre Management Team Lead

GE Healthcare, South Africa

Jan 2013 - Dec 2013 (11 months)

Managed team operations to ensure service excellence and streamlined processes for enhanced efficiency and customer satisfaction.

Team Management Service Excellence Process Improvement Customer Satisfaction Operational Efficiency Leadership Communication Skills Problem Solving Team Collaboration Strategic Planning

Service Centre Management Team Lead

GE Healthcare, South Africa

Jan 2013 - Dec 2013 (11 months)

Managed team operations to ensure service excellence and streamlined processes for improved efficiency.

Team Management Service Excellence Process Improvement Operational Efficiency Customer Satisfaction Leadership Skills Communication Skills Problem Solving Strategic Planning Team Collaboration

Senior Study Advisor

Education First, South Africa

Dec 2013 - Mar 2015 (1 year 3 months)

Advised international students on academic programs, achieving enrollment targets and delivering exceptional client experiences.

Student Advising Client Experience Multilingual Communication Academic Programs Team Coordination Problem Solving Customer Service Communication Skills Relationship Building Enrollment management

Senior Study Advisor

Education First, South Africa

Dec 2013 - Apr 2015 (1 year 4 months)

Advised international students on academic programs, consistently achieving enrollment targets and delivering exceptional client experiences.

Student Advising Client Experience Multilingual Communication Academic Programs Team Coordination Problem Solving Communication Skills Customer Service Relationship Management Enrollment management

Marketing Research Analyst

Plus 94 Research, South Africa

Apr 2015 - May 2017 (2 years 1 month)

Conducted market research and authored reports that influenced tourism and economic development strategies, utilizing multilingual skills for nuanced insights.

Market Research Strategic Insights Report Writing Multilingual Skills Data Analysis Tourism Strategies Economic Development Communication Skills Team Collaboration Analytical Skills economic development

Marketing Research Analyst

Plus 94 Research, South Africa

Apr 2015 - May 2018 (3 years 1 month)

Conducted market research and provided strategic insights, influencing tourism and economic development strategies.

Market Research Strategic Insights Data Analysis Report Writing Multilingual Skills Tourism Development Economic Development Communication Skills Team Collaboration Problem Solving economic development

Trilingual IT Analyst

IBM South Africa

Jun 2018 - Jan 2021 (2 years 7 months)

Provided top-tier support for hardware and software issues, achieving a 98% SLA compliance rate and enhancing customer satisfaction through proactive management.