Open to opportunities

KOUROUMA FATIMA QUIVULA

@kouroumafatimaquivul

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Customer service professional with expertise in relationship management.

South Africa

Message

What I'm looking for

I am looking for a role that values customer relationships and offers growth opportunities.

I am a dedicated customer service professional with extensive experience in building strong relationships with VIP customers. My role as a Sales Manager has allowed me to enhance customer loyalty and provide exceptional service. I thrive on engaging with clients, understanding their needs, and offering tailored promotions that enhance their experience.

In my previous positions, I have successfully managed customer inquiries and resolved technical issues, ensuring a smooth experience on various platforms. My background in teaching Portuguese has equipped me with strong communication skills, allowing me to connect with individuals from diverse backgrounds. I am passionate about learning and continuously seek opportunities to grow both personally and professionally.

Experience

Work history, roles, and key accomplishments

Sales Manager (Portuguese)

NewMedia

Jan 2023 - Feb 2025 (2 years 1 month)

Built strong relationships with VIP customers to increase loyalty and provide an excellent all-round experience. Engaged with sales players, understood their needs, and offered promotions and offers.

Slack Retention Management Computer Literacy Sales Negotiation

Customer Support Agent (Portuguese)

NewMedia

Jul 2022 - Jan 2023 (6 months)

Responded to player inquiries via live chat and email, assisting users with technical issues, deposits, withdrawals, and account verification. Handled complaints, escalated complex cases, and provided personalized assistance to VIP players.

Customer Support Problem Solving