Precy Sectel

I contacted potential customers who had abandoned their shopping carts to understand why they did not complete their purchase. II identified the reason for the abandoned cart, answered product-related questions, explained the product's features, benefits, packages, and inclusions, and addressed any concerns or objections. I helped the customer in completing the purchase

Booked, rescheduled, and coordinated multiple appointments while managing call and client inquiries. Generated invoices after consultations and processed payments and refunds using company systems.

Investigated suspicious activity and analyzed transactions to detect potential fraud and patterns. Placed account holds and blocked cards to prevent losses while handling high volumes of inbound and outbound collection calls.

Managed airline bookings, rescheduling, and cancellations while notifying clients of delays. Processed payments, refunds, and ticket exchanges and handled customer escalation calls.

Provided empathetic customer support via email and phone, supporting deal closure and processing transactions and payments. Performed quality assurance by evaluating calls and providing feedback and coaching to agents.

Grade: N/a

Activities and societies: Finished relevant training for office administration Finished on-the-job training Graduated

Completed an Associate in Computer Secretarial program from 1994 to 1997.