Zsazsa Fatima Umih

Managed communications with pre-qualified UK clients, handled lead follow-ups, customer inquiries, and record updates. Maintained call outcomes and follow-up activities in Zoho One CRM and BigCommerce, tracked performance metrics, and coordinated with technical teams.

Managed customer requests by tracking orders, processing manual entries and reshipments, and responding to order inquiries. Monitored aging orders and daily backorders for priority clients, provided updates, and handled inbound customer calls.

Used SAP billing systems to process standard transactions, including data capture, verification, and entry. Validated customer meter readings and maintained records.

Made outbound calls to validate customer details, provide post-sales service, and support customer retention. Worked with Sales Fulfillment and Inbound Sales teams in an agile environment.

Resolved customer service issues through transaction processing, assisted with website navigation, and answered and resolved customer inquiries by email.

Handled card member inquiries about account balances and concerns, assisted with transaction disputes, and explained card product benefits and services.

Assisted passengers with flight and car reservation inquiries, reservation changes, and website bookings. Worked payout and escalation callback queues.

Handled collection of client liabilities through inbound and outbound calls and followed up on payments.

Called prospective residential customers and sold local and long-distance telephone services for the US market.

Handled customer inquiries and complaints, coordinated marketing plans with store and marketing managers, and executed marketing plans.

Updated information for a CD-ROM project, provided client feedback to the Reference Editor, and performed other assigned duties.

Bachelor of Science in Commerce with a major in Management from Centro Escolar University, completed from 1995 to 1999.