Open to opportunities

uary jacob

@uaryjacob

Customer service and operations professional specializing in dispute resolution, fraud support, and technical troubleshooting.

Philippines

Message

What I'm looking for

I’m looking for a customer-focused role where I can handle disputes and fraud support, deliver technical troubleshooting, and drive customer retention through accurate, proactive service.

I’m a customer service and operations professional with 6+ years supporting global clients across banking, telecommunications, healthcare, and retail. I bring proven expertise in dispute resolution, fraud support, technical troubleshooting, and customer retention.

Most recently, I worked as an Activations Technical Expert / Sales (Sep 2025–Jan 2026), helping customers through high-volume workflows while staying accurate and detail oriented. Previously, I supported JP Morgan Chase & Co as a Dispute by Phone Dispute Specialist / Engagement (Dec 2022–Nov 2024), where I handled sensitive cases and ensured clear outcomes.

Earlier roles strengthened my ability to switch contexts quickly and resolve issues end-to-end. I supported scheduling at Radnet as a Scheduler (Jun 2021–Jul 2022), provided technical support at Verizon (Jul 2020–Jan 2021) and AT&T (Jun 2019–Jun 2020), and drove sales alongside service as a Customer Care and Sales Associate for Boost Mobile (Jul 2017–Jan 2019).

I’m highly adaptable and confident in customer-first communication through both email and phone support. I use CRM systems and office productivity tools—along with platforms like Salesforce, Citrix, and Cisco Contact Center Desktop—to troubleshoot efficiently, manage data accurately, and keep customers engaged.

Experience

Work history, roles, and key accomplishments

Activations Technical Expert

Asurion

Sep 2025 - Jan 2026 (4 months)

Supported activations for customer requests, handling troubleshooting and coordinating follow-ups. Delivered customer service with a focus on sales and customer retention using CRM and productivity tools.

Customer Service Customer Retention Technical Troubleshooting CRM Systems Scheduling Microsoft Office

Dispute Specialist / Engagement

JPMorgan Chase & Co.

Dec 2022 - Nov 2024 (1 year 11 months)

Handled phone-based disputes, providing dispute resolution and fraud support while maintaining accurate customer documentation. Managed engagement workflows and ensured timely resolutions using CRM tools.

Dispute Resolution Customer Service CRM Systems Data Entry Phone Support Customer Documentation Salesforce

Radnet Scheduler

Telus

Jun 2021 - Jul 2022 (1 year 1 month)

Scheduled appointments and supported customers through email and phone support. Performed accurate data entry and coordinated scheduling details to support smooth customer service outcomes.

Scheduling Customer Service Data Entry CRM Systems Email Support Google Sheets Microsoft Office Technical Troubleshooting

Verizon Technical Support

Afni

Jul 2020 - Jan 2021 (6 months)

Provided technical support and troubleshooting to resolve customer issues efficiently. Used contact center tools and followed documentation processes to ensure consistent support quality.

Technical Support Troubleshooting Customer Service Documentation Data Entry Citrix Opus

AT&T (MSS) Customer Care

VXI Global Solutions

Jun 2019 - Jun 2020 (1 year)

Delivered customer care and sales support, managing inbound and outbound customer interactions. Troubleshot issues, maintained customer records in CRM systems, and supported retention through effective follow-up.

Sales Outbound Customer Support Customer Retention Technical Troubleshooting CRM Systems Data Entry Microsoft Excel

Boost Mobile Customer Care

The Results Companies

Jul 2017 - Jan 2019 (1 year 6 months)

Handled customer care and sales inquiries for Boost Mobile, supporting both inbound and outbound customer interactions. Focused on retention through responsive service and accurate updates using CRM and office productivity tools.