Dyanne Quijano

I am a dedicated and flexible customer service professional with extensive experience supporting multiple accounts across chat, email, and phone channels. I consistently meet or exceed performance goals and am known as a proactive problem-solver and reliable team player.

I have worked with tools such as Zendesk, Intercom, Twilio, and Salesforce, and participated in pilot programs for new AI lines of business to help develop and optimize processes. I have experience in customer engagement across chat, email, and phone and have handled end-to-end processes like bookings and order management.

I have held roles that included responsibilities as a Point of Contact (POC), Training Specialist OIC, Real-Time Analyst, and Quality Analyst, contributing to team reporting, knowledge sharing, and workflow improvements. I collaborate with technical and engineering teams to streamline processes and resolve escalations.

I am now seeking a role where I can use my CRM and customer engagement skills to enhance customer satisfaction and operational efficiency while continuing to mentor teammates and contribute to process improvement.