LAZELLE GABUTIN

Managed investigations for suspicious activities and performed extensive financial fraud analysis. Utilized large datasets to identify fraudulent activities and monitored anti-fraud systems to ensure effectiveness.

Worked as an inbound Customer Service/Technical Support/Sales and Billing Specialist for SKYTV. Answered customer inquiries, troubleshot connection issues, and provided information on billing and subscriptions. Successfully pitched available programs to enhance customer experience.

Provided customer service for Greendot, WIX, and Doordash. Assisted customers with inquiries, complaints, and order processing while ensuring prompt and accurate responses.

Served as a Hilton Hotel Reservation Officer, managing incoming calls for hotel bookings in the US. Provided additional information to customers and input data into the company system post-booking.

Encoded patient vital statistics and ensured data accuracy by reviewing and correcting incomplete information. Managed data entry into the company database in accordance with policies.

Assisted customers through voice calls regarding company products and services. Followed up via email and maintained notes for future interactions.

Conducted direct marketing and solicited prospective customers over the phone. Assessed customer needs and motivated purchases through effective communication.

Greeted customers, handled inquiries, and resolved complaints. Generated sales reports and developed long-term customer relationships to enhance satisfaction.

Managed transactions using a cash register and assisted clients with basic troubleshooting. Conducted data encoding and document handling tasks.