Open to opportunities

Raffy Cañete

@rafcan

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Multiskilled pro in data entry, claims, support, healthcare, CRM & insights-driven problem solving.

Philippines

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I’m a dedicated professional with over seven years of experience in the BPO industry, specializing in customer service, complaints resolution, data entry, and information management. In my recent role, I handled lead generation and executed data-driven tasks with precision—demonstrating strong adherence to client-specific systems and instruction.

As a former Complaints Specialist, I led thorough investigations into fraud claims and provided timely resolutions, reinforcing my ability to resolve complex customer concerns with clarity and care. My background also includes technical support in telecommunications and Medicare assistance, where I guided elderly clients through insurance inquiries. With a degree in Information Systems, I bring strong analytical and technical capabilities to every project, consistently delivering results with professionalism, accuracy, and heart.

Experience

Work history, roles, and key accomplishments

Lead Generation | Date Entry Specialist

SBOVACOM

Nov 2024 - May 2025 (6 months)

I worked as a Lead Generation and Data Entry Expert for an insurance company, conducting targeted campaigns to qualify leads. Using research, databases, and CRM tools, I gathered and verified client data. I entered and managed large volumes of information through the company’s portal, ensuring accuracy and confidentiality in every task.

Data Entry Lead Generation Data Analysis Web Research

Complaints Specialist

Ubiquity

Apr 2021 - Oct 2023 (2 years 6 months)

Handled banking operations as a Complaints Specialist, conducting investigations into cardholder complaints regarding fraud claims and chargeback processing. Worked directly with clients to resolve disputes in a timely manner, including special cases involving high dollar claims.

Chargeback Processes Client Communication Fraud Investigation Dispute Resolution Banking Operations Customer Service Problem Solving

Customer Service Representative

Teletech / UHC M&R

Sep 2020 - Nov 2020 (2 months)

Assisted customers with Medicare inquiries, providing answers and support. Completed training to enhance customer service skills, particularly for elderly clients, including helping with doctor appointments.

Customer Service Communication Skills Problem Solving Training CRM Tools Teamwork

Technical Support Representative

Teletech / Telstra

Jun 2016 - Sep 2020 (4 years 3 months)

Provided technical support for customer mobile devices, assisting with product concerns and account inquiries. Specialized in resolving international roaming issues for customers.

Technical Support Mobile Problem Solving Communication Skills CRM Tools Customer Service Team Collaboration

Education

Degrees, certifications, and relevant coursework

Bachelor of Science in Information System

Bachelor of Science, Information Systems

2008 - 2012

Studied hardware and software maintenance including troubleshooting. Gained knowledge in data analytics to analyze data for business optimization. Learned programming languages to create software and applications for computers.