Gersalyn Solomon Isip

I am a motivated and personable customer service professional with extensive experience in the BPO industry, skilled at delivering exceptional customer satisfaction and building strong client rapport. I bring proven strengths in teamwork, positive communication, and empathy that consistently enhance customer experiences.

My background includes roles in permit coordination, fraud investigation, hotel reservations, and contact center support, where I drove process optimization, maintained quality and efficiency, and supported operational workflows. I have hands-on experience preparing and tracking applications, resolving fraud disputes, and managing bookings across multiple channels.

I am results-oriented and passionate about fostering partnerships and contributing to business growth, with a record of supporting company success through reliable service delivery, attention to detail, and a commitment to continuous improvement.