JEROME BERNARDO

Handled inbound customer inquiries via phone and live chat, providing accurate and timely information regarding product details, availability, and features of eyeglasses and sunglasses. Provided detailed assistance with order placements, tracking, returns, and exchanges while offering tailored advice for premium eyewear. Resolved customer concerns regarding damaged or faulty products, warranty cla

Utilized advanced analytics and investigative techniques to identify suspicious activity and potential fraud. Reviewed transactions, account activity, and other data sources for signs of fraudulent behavior. Conducted thorough investigations into suspected cases of fraud, gathering evidence and interviewing relevant parties.

Enhanced customer branding loyalty by delivering exceptional service and ensuring utmost customer satisfaction. Consistently ensured a high level of customer engagement, resulting in increased customer loyalty and repeat business. Successfully identified and addressed individual customer needs by offering personalized product recommendations.

Facilitated seamless Internet and Television service functionality by collaborating remotely with on-site technicians, providing virtual assistance, and utilizing backend tools for efficient issue resolution and performance optimization. Executed efficient procedures to accommodate changes in service levels, enhancing customer satisfaction.

Handled inbound customer inquiries via phone regarding billing, payment status, service charges, and account details. Ensured that customer information was up-to-date and processed correctly in the company’s billing system. Seamlessly upselled insurance coverage for existing services and home equipment including AC units, furnaces, and water heaters.

Facilitated discussions on payment plans, addressing inquiries and guiding customers toward suitable solutions. Guided customers utilizing self-service options for loan applications, ensuring a seamless and user-friendly experience. Validated automatic payments, credit, and debit card transactions to ensure accuracy and efficiency.

Acted as a liaison between customers and internal teams to resolve issues related to shipments, ensuring swift and effective solutions. Maintained a high standard of service quality by adhering to UPS policies and procedures, ensuring customer satisfaction and loyalty. Guided customers through the shipment process, offering support with tracking, delivery status updates, and addressing any related

Sourced, screened, and interviewed candidates to ensure alignment with company values and culture. Maintained accurate applicant records and ensured compliance with relevant employment laws and regulations. Managed exam logistics, including scheduling, setup, and administration.

Majored in Operations Management, focusing on the principles and practices of efficient business operations. Gained comprehensive knowledge in managing resources, processes, and strategies to optimize organizational performance.