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@jeromebernardo
Customer service specialist dedicated to enhancing client satisfaction and loyalty.
I am a Customer Service Specialist with a strong commitment to empowering business owners by delivering exceptional customer service. My experience spans various industries, including luxury eyewear, brokerage trading, and telecommunications, where I have consistently achieved first-call resolutions and enhanced customer satisfaction.
Throughout my career, I have developed a keen ability to handle customer inquiries effectively, utilizing advanced analytics to identify and mitigate potential fraud. My proactive approach to customer engagement has resulted in increased loyalty and repeat business, as I strive to provide tailored solutions that meet individual customer needs.
With a solid foundation in business administration and extensive experience in CRM tools, I am adept at documenting interactions accurately and ensuring compliance with industry regulations. I am passionate about creating positive customer experiences and am eager to contribute my skills to a dynamic team focused on delivering outstanding service.
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Work history, roles, and key accomplishments
MicroSourcing International Ltd
May 2024 - Mar 2025 (10 months)
Handled inbound customer inquiries via phone and live chat, providing accurate and timely information regarding product details, availability, and features of eyeglasses and sunglasses. Provided detailed assistance with order placements, tracking, returns, and exchanges while offering tailored advice for premium eyewear. Resolved customer concerns regarding damaged or faulty products, warranty cla
TaskUS Education
Mar 2023 - Apr 2024 (1 year 1 month)
Utilized advanced analytics and investigative techniques to identify suspicious activity and potential fraud. Reviewed transactions, account activity, and other data sources for signs of fraudulent behavior. Conducted thorough investigations into suspected cases of fraud, gathering evidence and interviewing relevant parties.
Sutherland Global Services
Feb 2021 - Mar 2023 (2 years 1 month)
Enhanced customer branding loyalty by delivering exceptional service and ensuring utmost customer satisfaction. Consistently ensured a high level of customer engagement, resulting in increased customer loyalty and repeat business. Successfully identified and addressed individual customer needs by offering personalized product recommendations.
Telus International Philippines
Feb 2020 - Sep 2020 (7 months)
Facilitated seamless Internet and Television service functionality by collaborating remotely with on-site technicians, providing virtual assistance, and utilizing backend tools for efficient issue resolution and performance optimization. Executed efficient procedures to accommodate changes in service levels, enhancing customer satisfaction.
Telus International Philippines
Nov 2018 - Feb 2020 (1 year 3 months)
Handled inbound customer inquiries via phone regarding billing, payment status, service charges, and account details. Ensured that customer information was up-to-date and processed correctly in the company’s billing system. Seamlessly upselled insurance coverage for existing services and home equipment including AC units, furnaces, and water heaters.
Teleperformance
Nov 2016 - Aug 2018 (1 year 9 months)
Facilitated discussions on payment plans, addressing inquiries and guiding customers toward suitable solutions. Guided customers utilizing self-service options for loan applications, ensuring a seamless and user-friendly experience. Validated automatic payments, credit, and debit card transactions to ensure accuracy and efficiency.
Transcom Worldwide Philippines
Jan 2016 - Jul 2016 (6 months)
Acted as a liaison between customers and internal teams to resolve issues related to shipments, ensuring swift and effective solutions. Maintained a high standard of service quality by adhering to UPS policies and procedures, ensuring customer satisfaction and loyalty. Guided customers through the shipment process, offering support with tracking, delivery status updates, and addressing any related
Magsaysay Maritime Corporation
Mar 2013 - Jul 2015 (2 years 4 months)
Sourced, screened, and interviewed candidates to ensure alignment with company values and culture. Maintained accurate applicant records and ensured compliance with relevant employment laws and regulations. Managed exam logistics, including scheduling, setup, and administration.
Degrees, certifications, and relevant coursework
Business Administration, Operations Management
Majored in Operations Management, focusing on the principles and practices of efficient business operations. Gained comprehensive knowledge in managing resources, processes, and strategies to optimize organizational performance.
Software and tools used professionally
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