Open to opportunities

Haidee Nemis

@haideenemis

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Customer service specialist with over 5 years of experience.

Philippines

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a dedicated customer service specialist with over five years of experience in delivering high-quality support in fast-paced environments. My journey in customer service has equipped me with excellent communication and interpersonal skills, enabling me to handle pressure and meet tight deadlines effectively. I pride myself on being a dependable team player, known for my adaptability to challenging situations.

Throughout my career, I have consistently met and exceeded key performance indicators (KPIs), focusing on customer satisfaction and service quality. My experience spans various roles, including supporting a new line of business at PHILTECH, where I specialized in resolving gift card-related concerns. I am committed to contributing to company growth through dedication, efficiency, and a strong work ethic.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Representative

Current

Philtech

Jan 2024 - Present (1 year 7 months)

Supported a new line of business focused on specialty gift card accounts. Handled customer inquiries related to online orders, reward points, discounts, technical issues, and refund requests.

Salesforce Customer Satisfaction

Fraud Analyst

Alorica

Jan 2019 - Jan 2024 (5 years)

Assisted customers with a wide range of credit card concerns, including payments, card cancellations, and reporting lost or stolen cards. Processed digital claims filed online through back-office operations, including detailed case analysis and resolution.

Fraud Analysis Card Operations Back Office Operations Dispute Resolution Customer Care

Customer Service Representative

Convergys

Jan 2018 - Jan 2019 (1 year)

Handled customer inquiries related to online orders and unauthorized transactions. Consistently met and exceeded key performance indicators (KPIs), with a strong focus on customer satisfaction and service quality.

Customer Service Customer Satisfaction KPIs

Education

Degrees, certifications, and relevant coursework

Bestlink College

Bachelor of Science in Psychology, Psychology

2022 - 2025

Pursued a Bachelor of Science in Psychology at Bestlink College from 2022 to 2025. Developed a strong understanding of psychological principles and research methods.