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Armand Allen EliseoAE
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Armand Allen Eliseo

@armandallen

Customer Service Expert (Email, Chat, and Phone)

Philippines
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What I'm looking for

Seeking a challenging and creative career that applies existing knowledge, acquires new skills, and contributes effectively to an organization.

As a seasoned customer service expert with 7 years of experience, I have honed my skills in providing top-notch support to clients across various industries. My expertise lies in quality assurance, customer retention, and sales. I am a team player with a strong work ethic, always striving to exceed expectations and deliver exceptional results.

Throughout my career, I have worked with reputable companies such as Yngen DataCom Corp., Genpact, and Alorica, where I have developed a strong understanding of customer needs and preferences. My proficiency in handling multiple channels, including email, chat, and phone, has enabled me to provide seamless support to clients.

I am a fast learner, critical thinker, and problem solver, always looking for opportunities to grow and improve. My achievements, including being recognized as Top QA and Top Agent in various companies, are a testament to my dedication and commitment to excellence.

Experience

Work history, roles, and key accomplishments

YT

Quality Assurance Specialist

Yngen DataCom Corp.: Travelperk

Nov 2021 - Apr 2023 (1 year 5 months)

Conducted weekly evaluations on all channels, submitted weekly reports, and executed quality talks and process updates.

YT

Business Travel Consultant

Yngen DataCom Corp.: Travelperk

Oct 2021 - Jul 2022 (9 months)

Managed manual booking, modification, and cancellation related concerns via Zendesk.

GM

Customer Service Representative

Genpact: BMO Harris/ Bank of Montreal

Jul 2021 - Nov 2021 (4 months)

Handled account inquiries, maintenance, and online banking troubleshooting.

AX

Sales and Retention Agent

Alorica: Sirius XM

Apr 2018 - Jan 2020 (1 year 9 months)

Provided options to keep customers, handled account inquiries, and did outbound calls to potential buyers.

LA

Department Store Checker

Landmark SuperCity Mall Alabang

Jan 2018 - Apr 2018 (3 months)

Performed quality and quantity cross-checking, and verified credit/debit card information.

Education

Degrees, certifications, and relevant coursework

Armand Allen hasn't added their education

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Tech stack

Software and tools used professionally

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