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Armand Allen Eliseo
@armandallen
Customer Service Expert (Email, Chat, and Phone)
PhilippinesWhat I'm looking for
As a seasoned customer service expert with 7 years of experience, I have honed my skills in providing top-notch support to clients across various industries. My expertise lies in quality assurance, customer retention, and sales. I am a team player with a strong work ethic, always striving to exceed expectations and deliver exceptional results.
Throughout my career, I have worked with reputable companies such as Yngen DataCom Corp., Genpact, and Alorica, where I have developed a strong understanding of customer needs and preferences. My proficiency in handling multiple channels, including email, chat, and phone, has enabled me to provide seamless support to clients.
I am a fast learner, critical thinker, and problem solver, always looking for opportunities to grow and improve. My achievements, including being recognized as Top QA and Top Agent in various companies, are a testament to my dedication and commitment to excellence.
Experience
Work history, roles, and key accomplishments
YT
Quality Assurance Specialist
Yngen DataCom Corp.: Travelperk
Nov 2021 - Apr 2023 (1 year 5 months)
Conducted weekly evaluations on all channels, submitted weekly reports, and executed quality talks and process updates.
YT
Business Travel Consultant
Yngen DataCom Corp.: Travelperk
Oct 2021 - Jul 2022 (9 months)
Managed manual booking, modification, and cancellation related concerns via Zendesk.
GM
Customer Service Representative
Genpact: BMO Harris/ Bank of Montreal
Jul 2021 - Nov 2021 (4 months)
Handled account inquiries, maintenance, and online banking troubleshooting.
AX
Sales and Retention Agent
Alorica: Sirius XM
Apr 2018 - Jan 2020 (1 year 9 months)
Provided options to keep customers, handled account inquiries, and did outbound calls to potential buyers.
LA
Department Store Checker
Landmark SuperCity Mall Alabang
Jan 2018 - Apr 2018 (3 months)
Performed quality and quantity cross-checking, and verified credit/debit card information.
Education
Degrees, certifications, and relevant coursework
Armand Allen hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
PhilippinesAuthorized to work in
Salary expectations
0-0 USD
Job categories
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