Open to opportunities

Krizia Katrina Badillo

@kriziakatrinabadillo

Message

Experienced Customer Support Specialist with expertise in chargeback dispute and fraud analysis.

Philippines

Message

What I'm looking for

Seeking a role that values customer satisfaction, offers growth opportunities, and leverages my problem-solving skills to enhance service delivery.

Highly motivated Customer Support Specialist with 7+ years of experience providing efficient and professional service. Skilled in handling customer inquiries, managing support tickets, and resolving issues. Strong communication and problem-solving abilities with a focus on delivering a seamless customer experience.

Proven expertise in chargeback dispute and fraud analysis, reducing potential losses for banks and customers. Processed over 100+ chargeback claims monthly, ensuring customer rights were upheld. Ensured full compliance with regulatory standards, preventing financial and legal risks.

Proficient in managing 50+ daily client requests, providing documentation for insurance claims and appointments. Assisted clients in scheduling medical appointments and procedures, improving client satisfaction. Clarified insurance policy terms, helping clients understand their coverage and benefits.

Experience

Work history, roles, and key accomplishments

Current

Candidate Assistant | Executive Assistant

Current

Tech Sales Mentors

Apr 2024 - May 2024 (1 month)

Sent personalized emails to hiring managers, managed inboxes, and updated resumes to streamline job applications. Tracked interview details and processed payments, ensuring organized workflows and timely communication.

Communication Payment Processing Data Entry Scheduling Report Preparation

Email and Chat Support (Freelance)

Canvy APs DK

Nov 2021 - Jan 2024 (2 years 2 months)

Managed technical support, processed refund requests, and resolved subscription issues while handling 50+ daily inquiries across various platforms, ensuring seamless operations and customer satisfaction.

Technical Support Customer Service Communication Problem Solving Time Management Social Media Management

Medical Insurance Chat Support

Concentrix Philippines

Feb 2019 - Oct 2021 (2 years 8 months)

Managed 50+ daily client requests, providing documentation for insurance claims and appointments. Assisted clients in scheduling medical procedures and clarified insurance policy terms to enhance client understanding.

Client Management Claims Communication Time Management Problem Solving Documentation Customer Satisfaction

Chargeback Dispute and Fraud Analyst

Alorica Philippines

Jun 2016 - Mar 2019 (2 years 9 months)

Identified and validated fraud and dispute claims, reducing potential losses for banks and customers. Processed over 100+ chargeback claims monthly, ensuring customer rights were upheld and compliance with regulatory standards.