Prasanta Roy

Oversaw property operations using AppFolio, QuickBooks, and Google Sheets to ensure audit compliance, tenant satisfaction, and timely reporting. Managed work orders, vendor relations, staff supervision, and tenant onboarding while supporting service renewals, maintenance planning, and proper charge application across residential portfolios.

• Delivering customer service by way of out bound and inbound calls, chats and tickets.
• Use of Plenty markets to track the orders of customers and make notes of the issues faced by customers.
• Use of Outlook for mails and follow-up mails if responses are slow.
• Use of infinity system to update any issues arising because of system linking to the website for marketing.

• Making calls to potential customers.
• Generating Leads.
• Talking to customers and solving their queries regarding deposits or the use of the applications.
• Providing support by explaining gaming rules and regulations.
• Use of CRM tools to make calls via manual calling or progressive calling.
• Sales development through outbound calls.

• Support in developing of Accounts, back-end office work such as generating payrolls, creating meetings over google Calendar, email management.
• Taking care of Customer Queries.
• Creation of sales from leads generated
• Filing of GST return for partnership or proprietorship firm. Creation of B2B documents for GST filing.
• GST invoice creation for sales made, documentation of data in Excel.

My Role in this organization includes:-
• Creating of equity shares, preferred shares, bonds and other securities in system.
• Modifying share values for front end office and middle office on their instruction.
• Maintain business as usual activities.
• Worked as per Asian Stock Market timing.
• Use of macros.
• Done documentation based on data received on Bloomberg.
• For other purposes used Mic

Studied the fundamentals of commerce with a specialization in Finance. Gained knowledge in financial principles and practices.