Stability, security, growth, and a good work environment with a learning curve on the rise. Always a place to build knowledge. A good team with support when needed. Open to ideas if provided for betterment.
PRLooking for a job
Prasanta Roy
@prasantaroy
Expert in Operations, Administrative services, Accounts & Customer Services. / 15 Years of work Exp
IndiaWhat I'm looking for
At Tools4trade, my commitment to excellence in customer service and administrative work is demonstrated through the handling of intricate customer complaints and queries, ensuring satisfaction and solidifying trust in our mechanical tools offerings along with managing duties of my manager by creating meetings, handling website issues faced on products. This role has enabled me to refine my skills in relationship management and documentation, both critical in fostering long-term customer loyalty.
My previous tenure as a Customer Sales/Service Executive at Bee Idea Technology LLC involved the proactive generation of leads and addressing customer concerns, particularly in the realm of application use and gaming regulations. Our team's success is a testament to these competencies, as I've effectively utilized CRM tools to spearhead sales development through strategic outbound calls.
Experience
Work history, roles, and key accomplishments
TOCurrent
Customer Service And Assistant
Tools4Trade
Jul 2023 - Present (1 year 11 months)
• Delivering customer service by way of out bound and inbound calls, chats and tickets.
• Use of Plenty markets to track the orders of customers and make notes of the issues faced by customers.
• Use of Outlook for mails and follow-up mails if responses are slow.
• Use of infinity system to update any issues arising because of system linking to the website for marketing.
BB
Customer Service & Sales Executive
Beta Blink
May 2023 - Jul 2023 (2 months)
• Making calls to potential customers.
• Generating Leads.
• Talking to customers and solving their queries regarding deposits or the use of the applications.
• Providing support by explaining gaming rules and regulations.
• Use of CRM tools to make calls via manual calling or progressive calling.
• Sales development through outbound calls.
BS • Support in developing of Accounts, back-end office work such as generating payrolls, creating meetings over google Calendar, email management.
• Taking care of Customer Queries.
• Creation of sales from leads generated
• Filing of GST return for partnership or proprietorship firm. Creation of B2B documents for GST filing.
• GST invoice creation for sales made, documentation of data in Excel.
JMMy Role in this organization includes:-
• Creating of equity shares, preferred shares, bonds and other securities in system.
• Modifying share values for front end office and middle office on their instruction.
• Maintain business as usual activities.
• Worked as per Asian Stock Market timing.
• Use of macros.
• Done documentation based on data received on Bloomberg.
• For other purposes used Mic
Education
Degrees, certifications, and relevant coursework
Prasanta hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
IndiaAuthorized to work in
Salary expectations
40k-50k INR
Social media
Job categories
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