Open to opportunities

Sanjay Santosh

@sanjaysantosh

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MBA with 21 years of diverse corporate experience

India

Message

What I'm looking for

Seeking an operational/leadership role where my skills and experience can be utilized to drive business growth and excellence, with a focus on building credibility with peers and customers.

As a seasoned operations professional with 21 years of experience, I have developed a strong background in operations management, portfolio management, and soft skills. My expertise spans billing, dispute management, collections, and revenue assurance, with a proven track record of building credibility with peers and customers.

Throughout my career, I have worked with top customer-oriented organizations such as HSBC, Ford, Dell, and AT&T, honing my skills in project management, decision making, and problem-solving. I am adept at managing diverse individuals in teams and working in cross-cultural environments.

I am now seeking an operational/leadership role where I can leverage my skills and experience to drive business growth and excellence.

Experience

Work history, roles, and key accomplishments

Current

Billing Relationship Manager

Current

AT&T Communication Services India Pvt Limited

Oct 2018 - Present (6 years 8 months)

Managing Global Billing Review and Resolution for Wipro, providing expertise on pricing, tax queries, and dispute resolution. Handling escalations and supporting sales with inventory management and reporting to senior management.

Billing Management Dispute Resolution Contract Management Reporting Customer Education Stakeholder Engagement Pricing Tax Compliance Inventory Management

Assistant Manager

Reliance Communications India Pvt Limited

Sep 2014 - Oct 2018 (4 years 1 month)

Managed accounts receivables and revenue assurance for key corporate accounts, ensuring timely invoicing and follow-ups. Handled escalations related to taxes and churn management.

Accounts Receivable Revenue Management Invoice Management Escalation Management Lead Generation Team Coordination

Collections Analyst

Dell International Services India Private Limited

Jul 2007 - Aug 2014 (7 years 1 month)

Handled top accounts in a regional role, managing collections and portfolio for relationship customers. Coordinated with backend teams to ensure metrics were met and handled escalations.

Collections Portfolio Management Cash Flow Management Team Collaboration Metrics Customer Service Sales Support

Capacity Planning Analyst

Ford India Private Limited

Jun 2006 - May 2007 (11 months)

Managed capacity planning for North America and Canada, reporting daily and periodic sales reports to top management.

Capacity Planning Supplier Management Sales Reporting Data Analysis Team Coordination Management Reporting Cross Functional Collaboration Inventory Management Performance Tracking

Sales and Customer Service Executive

HDP India Private Limited

Mar 2003 - May 2006 (3 years 2 months)

Responsible for transaction processing for HSBC customers, upselling financial products, and training new team members on process knowledge and quality.