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@sanjaysantosh
MBA with 21 years of diverse corporate experience
IndiaAs a seasoned operations professional with 21 years of experience, I have developed a strong background in operations management, portfolio management, and soft skills. My expertise spans billing, dispute management, collections, and revenue assurance, with a proven track record of building credibility with peers and customers.
Throughout my career, I have worked with top customer-oriented organizations such as HSBC, Ford, Dell, and AT&T, honing my skills in project management, decision making, and problem-solving. I am adept at managing diverse individuals in teams and working in cross-cultural environments.
I am now seeking an operational/leadership role where I can leverage my skills and experience to drive business growth and excellence.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
AT&T Communication Services India Pvt Limited
Oct 2018 - Present (7 years 1 month)
Managing Global Billing Review and Resolution for Wipro, providing expertise on pricing, tax queries, and dispute resolution. Handling escalations and supporting sales with inventory management and reporting to senior management.
Reliance Communications India Pvt Limited
Sep 2014 - Oct 2018 (4 years 1 month)
Managed accounts receivables and revenue assurance for key corporate accounts, ensuring timely invoicing and follow-ups. Handled escalations related to taxes and churn management.
Dell International Services India Private Limited
Jul 2007 - Aug 2014 (7 years 1 month)
Handled top accounts in a regional role, managing collections and portfolio for relationship customers. Coordinated with backend teams to ensure metrics were met and handled escalations.
Ford India Private Limited
Jun 2006 - May 2007 (11 months)
Managed capacity planning for North America and Canada, reporting daily and periodic sales reports to top management.
HDP India Private Limited
Mar 2003 - May 2006 (3 years 2 months)
Responsible for transaction processing for HSBC customers, upselling financial products, and training new team members on process knowledge and quality.
Degrees, certifications, and relevant coursework
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