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@arpitparida
Customer Support Associate with 3 years of experience in Operations
As a seasoned Customer Support Associate with 5 years of experience in Operations, I have honed my skills in customer service excellence, call audit, and quality assurance. With a strong customer orientation, I excel in handling customer complaints and providing effective solutions. My proficiency in MS Office and collaboration skills enable me to work efficiently in a team environment.
Throughout my career, I have demonstrated my ability to multitask, prioritize tasks, and achieve goals. My experience in operations has equipped me with the skills to analyze data, identify customer needs, and provide valid solutions. I am adept at working with different technologies, including SAP MM and software testing.
I am a strong believer in continuous learning and self-improvement. With a Bachelor's degree in Electrical & Electronic Engineering, I am committed to staying updated with industry trends and best practices. My passion for customer service and operations drives me to deliver exceptional results and exceed customer expectations.
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Work history, roles, and key accomplishments
ICICI Bank Ltd.
Apr 2025 - Present (7 months)
Phone Banking officer in ICICI Bank Ltd.
Tech Mahindra
Jul 2023 - Mar 2025 (1 year 8 months)
Handled technical support inquiries and customers' technical queries via phone, web chat, emails, and social media. Resolved customer issues, ensuring prompt and effective problem resolution and maintaining accurate customer records.
Think & Learn Pvt. Ltd. (BYJU’S)
Sep 2021 - Nov 2022 (1 year 2 months)
Performed quality auditing of incoming and outgoing calls and videos. Handled customer complaints via inbound and outbound calls and prepared reports. Maintained a good rapport with customers and resolved their queries.
SIFF Young Artiste Pvt. Ltd.
Dec 2019 - Apr 2021 (1 year 4 months)
Handled customer engagement and relationship management. Resolved customer queries over inbound and outbound calls and via various communication channels. Maintained customer satisfaction ratings with accuracy level.
Degrees, certifications, and relevant coursework
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