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Arpit Parida

@arpitparida

Customer Support Associate with 3 years of experience in Operations

India
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What I'm looking for

Seeking a challenging role in customer support or operations where I can utilize my skills and experience to drive customer satisfaction and business growth.

As a seasoned Customer Support Associate with 3 years of experience in Operations, I have honed my skills in customer service excellence, call audit, and quality assurance. With a strong customer orientation, I excel in handling customer complaints and providing effective solutions. My proficiency in MS Office and collaboration skills enable me to work efficiently in a team environment.

Throughout my career, I have demonstrated my ability to multitask, prioritize tasks, and achieve goals. My experience in operations has equipped me with the skills to analyze data, identify customer needs, and provide valid solutions. I am adept at working with different technologies, including SAP MM and software testing.

I am a strong believer in continuous learning and self-improvement. With a Bachelor's degree in Electrical & Electronic Engineering, I am committed to staying updated with industry trends and best practices. My passion for customer service and operations drives me to deliver exceptional results and exceed customer expectations.

Experience

Work history, roles, and key accomplishments

TM
Current

Customer Support Associate

Tech Mahindra

Jul 2022 - Present (3 years)

Handled technical support inquiries and customers' technical queries via phone, web chat, emails, and social media. Resolved customer issues, ensuring prompt and effective problem resolution and maintaining accurate customer records.

T(

Operations Associate

Think & Learn Pvt. Ltd. (BYJU’S)

Nov 2021 - Nov 2022 (1 year)

Performed quality auditing of incoming and outgoing calls and videos. Handled customer complaints via inbound and outbound calls and prepared reports. Maintained a good rapport with customers and resolved their queries.

Education

Degrees, certifications, and relevant coursework

Arpit hasn't added their education

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Tech stack

Software and tools used professionally

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Arpit Parida - Customer Support Associate - Tech Mahindra | Himalayas