SSShyam Sadatkar
@shyamsadatkar
Remote operations and customer success specialist driving efficiency, high CSAT, and CRM-led process improvements.
IndiaWhat I'm looking for
I am a proactive Remote Operations and Customer Success professional with over seven years supporting U.S.-based organizations across customer support, back-office operations, and executive assistance. I consistently deliver high CSAT (95%+), streamline processes through Excel automation, and manage high-volume CRM workflows with accuracy and confidentiality.
I have improved operational efficiency by up to 20% and raised first-contact resolution and customer satisfaction through documentation, structured templates, and cross-functional coordination. I thrive on U.S. shift schedules, remote collaboration tools, and continuous improvement to support business outcomes.
Experience
Work history, roles, and key accomplishments
Senior Customer Support Specialist
Teleperformance India
Jul 2025 - Present (5 months)
Manage and optimize daily operations for the Flipkart process, prepared daily MIS reports, coordinated order processing and escalations, and improved operational efficiency by 15% while maintaining 90%+ CSAT and 95% data accuracy.
Virtual Customer Service Associate
Freelancer
Sep 2023 - Jun 2025 (1 year 9 months)
Provided administrative and client support to U.S. businesses via email, chat, and phone, managing 1,000+ monthly interactions and improving first-contact resolution by 18% and customer satisfaction by 15%.
Customer Support Consultant
Go Digit General Insurance
Mar 2021 - Jul 2023 (2 years 4 months)
Handled CRM updates, claims documentation, and MIS preparation; introduced structured Excel templates that improved claims accuracy by 20% and maintained 95% CSAT.
Customer Service Executive
Conneqt Business Solutions Ltd
Dec 2019 - Jul 2020 (7 months)
Managed daily banking operations for the YES Bank process, supported 500+ clients monthly, maintained 92% first-contact resolution and ensured compliance with data confidentiality norms.
Customer Service Executive
OrthoCare
Oct 2017 - Nov 2019 (2 years 1 month)
Provided remote administrative and operational assistance including order tracking and data entry; created a digital knowledge base that reduced response time by 15%.
Customer Support Executive
Micropro Software Solutions Pvt Ltd
Jun 2016 - Oct 2017 (1 year 4 months)
Delivered technical and operational customer support across 800+ monthly interactions and conducted quality audits to ensure service accuracy and consistency.
Education
Degrees, certifications, and relevant coursework
NUNagpur University
Master of Science, Information Technology
Completed a Master of Science in Information Technology from Nagpur University, focusing on advanced IT concepts and applications.
NUNagpur University
Bachelor of Science, Information Technology
Completed a Bachelor of Science in Information Technology from Nagpur University, covering foundational IT principles and practices.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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