Open to opportunities

Ranjeeta Jayaram

@ranjeetajayaram

Message

Dedicated CS Operation Associate with 4 years of experience.

India

Message

What I'm looking for

I am looking for a role that offers growth opportunities and values customer-centric service.

I am a dedicated and results-driven CS Operation Associate with four years of experience in delivering exceptional service to clients. My journey began at Amazon, where I honed my skills in customer service across various roles, including Retail Associate, Pricing Associate, and currently as an Account Security Associate. I take pride in my ability to resolve customer issues efficiently while consistently meeting or exceeding performance targets.

Throughout my career, I have managed over 50 customer interactions daily, ensuring high satisfaction levels and assisting new hires as a Subject Matter Expert. My collaborative approach has led to the development and implementation of customer service initiatives that enhance customer satisfaction and loyalty. I leverage customer data to analyze trends and generate valuable insights, driving continuous improvement in the customer experience.

Experience

Work history, roles, and key accomplishments

Account Security US Profile

Amazon Development Centre

May 2022 - Present (3 years 4 months)

Maintained and managed customer databases, ensuring accurate tracking of customer interactions to identify trends and improve service processes. Collaborated with cross-functional teams to develop and implement customer service initiatives, resulting in enhanced customer satisfaction and loyalty.

Cross Functional Collaboration Customer Satisfaction

Retail Associate US Profile

Amazon Development Centre

Jan 2019 - Present (6 years 8 months)

Handled 50+ customers daily, providing exceptional customer service and maintaining performance metrics. Resolved customer issues related to orders and subscriptions, ensuring high satisfaction levels.

Customer Service Performance Metrics Customer Satisfaction Subject Matter Expert

Pricing Associate US Profile

Amazon Development Centre

Jan 2019 - Present (6 years 8 months)

Handled 40+ contacts daily related to pricing issues, educating customers about Amazon's pricing policies. Assisted customers with questions regarding pricing on the website.

Customer Education Customer Support Data Analysis Communication

Education

Degrees, certifications, and relevant coursework

Mysore University

Master of Business Administration, Finance and Operations

2022 -

Completed a Master of Business Administration with a dual specialization in Finance and Operations. Gained expertise in financial management, operational efficiency, and strategic business practices.

Meera Bai Institute of Technology

Bachelor’s in Business Administration, Business Administration

2016 - 2019

Obtained a Bachelor’s in Business Administration, focusing on core business principles and management. Developed foundational knowledge in various aspects of business operations and administration.