Open to opportunities

Anuroop Kedar

@anuroopkedar

Message

Adept operations executive with a focus on customer satisfaction.

India

Message

What I'm looking for

I am looking for a role that fosters collaboration, values customer satisfaction, and offers opportunities for professional growth.

As an operations executive with a strong background in business administration, I have honed my skills in driving operational improvements and fostering cross-functional collaboration. My experience at Amazon Development Centre allowed me to leverage my analytical skills to enhance customer relationships and streamline processes effectively. I am committed to excellence and adaptability, which has consistently resulted in increased efficiency and customer satisfaction.

Throughout my career, I have successfully designed and implemented customer loyalty programs, promoted a culture of continuous improvement, and managed customer accounts across North America and Canada. My ability to navigate complex situations and facilitate communication between departments has enabled me to resolve customer issues more effectively, ensuring a positive experience for all stakeholders involved.

I am passionate about utilizing my problem-solving aptitude and multitasking abilities to contribute to dynamic business challenges. With a Bachelor’s degree in Business Administration and experience in various roles, I am eager to bring my expertise to a forward-thinking organization that values innovation and customer-centric solutions.

Experience

Work history, roles, and key accomplishments

CSA Operations Executive

Amazon Development Centre

Jun 2024 - Dec 2024 (6 months)

Managed North America and Canada customer accounts, handling inquiries, security concerns, and account changes while navigating multiple systems. Delivered exceptional customer service, implemented loyalty programs, and promoted continuous improvement within the department. Facilitated cross-departmental communication to resolve issues and created necessary documentation.

Customer Service Account Management Troubleshooting Communication Documentation Navigation Customer Relationship Management Process Improvement

Business Process Associate

One Contact Solution

Jul 2023 - Dec 2023 (5 months)

Collaborated with team members to develop project goals and strategies, analyzing customer feedback and surveys to determine client needs. Optimized company policies and processes by identifying issues obstructing work. Handled inbound and outbound calls to provide solutions for business process challenges.

Project Management Strategy Development Customer Feedback Analysis Process Improvement Communication Troubleshooting Data Analysis

Business Development District Manager

O2 Saver

Jan 2023 - Jun 2023 (5 months)

Directed sales and marketing efforts based on customer preferences and consumer trends, facilitating cross-functional collaboration to drive operational improvements. Managed communication between individual stores and corporate offices, calculating budgets for promotional needs. Successfully managed crisis situations to minimize impact on operations and customer perception.

Sales Strategy Marketing Cross Functional Collaboration Communication Budgeting Crisis Management Business Development

Administrator/Operations Manager

Global Vidya Abroad Education Consultancy

Jul 2022 - Dec 2022 (5 months)

Coordinated with HR for payroll and personnel databases, computerizing office activities and maintaining customer communications and relations. Managed company schedules, travel arrangements, agendas, and calendars to boost productivity and improve organizational initiatives. Oversaw planning and execution of staff events and evaluated operational practices to identify improvement opportunities.