Sugith George

Managed the billing and collections process, ensuring accuracy and timeliness. Led a team of billing specialists and developed billing policies to enhance efficiency. Collaborated with departments to align billing with business objectives and prepared performance reports.

Handled inbound and outbound calls for case management related to employee leaves and payroll. Ensured compliance with US federal and state laws while managing sensitive information. Collaborated with HR teams for process improvements and exceeded KPI expectations.

Responded to customer inquiries regarding AT&T services and promotions. Enhanced customer satisfaction and retention through effective communication and problem resolution. Managed outbound calls and provided updates on order statuses.

Executed sales call and chat programs while providing exceptional customer service. Met key performance indicators and drove sales revenue through effective communication and problem-solving.

Completed a Master's degree focusing on Industrial Relations, which involved studying the dynamics between employers and employees, labor laws, and negotiation strategies.

Pursued a Bachelor's degree in Science and Technology with a specialization in Aeronautical studies, covering various aspects of aviation technology and management.

Completed secondary education with a focus on general studies, preparing for higher education and developing foundational skills.

Completed secondary education with a focus on general studies, laying the groundwork for future academic pursuits.