Daily operations/client account handling/IC roles/ Research etc.
Nishant Anand
@nishantanand
Ops exec with 6 yrs experience, serving Indian & global clients in diverse operational roles.
IndiaWhat I'm looking for
Dear Hiring Manager,
I'm excited to apply for the daily operation role at your organization. With extensive experience in client delivery, SOP creation, payments processing, handling escalations, and resolving queries, I'm confident in my ability to contribute to your success.
As a senior ops executive, I oversaw end-to-end operations, provided floor support, and ensured timely service delivery. I created SOPs improving processes, managed payments, and enhanced customer satisfaction. Skilled in handling escalations and providing solutions, I maintain positive client relationships.
Organized, detail-oriented, and with excellent communication skills, I thrive in collaborative environments. I'm eager to utilize my expertise to support your organization's success.
Thank you for considering my application.
Experience
• Providing training to new colleagues and support to clients to help them implement new processes or technologies on the production floor
• Performing pre-production testing in test environment
• Interacting with clients to understand their requirements, address concerns, and maintain strong relationships. Ensuring the delivery of exceptional customer service.
• Handled the team of 12 to 15 people
• Overseeing the daily activities of your team, assigning tasks, setting priorities, and ensuring work is completed effectively and on time.
• Clearly defining team objectives and aligning them with the organization's overall goals. Monitoring progress and adjusting strategies as needed.
• Facilitating open and transparent communication within the team and wit
• Increased customer satisfaction by establishing best practices, requirements, procedures, while considering customer perspectives when designing solutions.
• Managed the execution of purchase orders and product distribution based on operational requirements for assigned commodities and processes.
• Investigated and ensured accurate General Ledger coding is being used when entering purchase order
Benefits Operations Administrator
Aon Hewitt
Sep 2016 - Mar 2018 (1 year 6 months)
• Resolving the primarily edits, suggesting the plans, coordinates, or directs the administrative services to the clients
• This job involves keeping track of the client’s inventories, managing maintenance issues, offering administrative support
• Answering phone calls along with attending the frequent meetings with clients
Tech stack
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