Prasanna Sm

Global lead for AZURE, AWS & GCP reseller operations, billing, and invoice process. Managed a team of 3 associates for CSP process governance, subscription management, and billing operations. Led a project of FIN-OPS recommendations for AMADEUS project, resulting in customer satisfaction. Actively involved in conversion of managed service accounts billing from Time & effort to SBR process. Respons

Global SPOC for gathering business requirements for Cloud, automation, and Data tower. Managed multiple business accounts on transition of client requirements. Created work packages for data, vantage point, and portal business requirements. Pioneered integration of data and portal dashboard requirements. Structured process design and work package base template. Advocated integration of social medi

Lead global transition and business operation for US/Europe based client managing 32 IT infrastructure accounts. Authored process gaps and implemented process improvements. Implemented quality assurance programs and optimized future processes. Provided strategic and tactical recommendations. Built MIS dashboards and strong vendor relationships. Expanded transition scope and reported financial bill

Developed, supported, and maintained customized insurance products for companies. Partnered with product development for presales solutions. Conducted research and development on process and business best practices. Experienced in project development, design, configuration, coding, testing, and production. Provided reports on process to client manager. Worked on IT asset management portfolio and r

Business Lead with 19+ years of experience in IT/ITES/KPO industry. Responsible for handling multiple contracts and complex processes, including business requirement and analytics, transition, configuring benefits and design of health insurance products, global reimbursement disbursement, end-to-end reporting, and payroll additional benefits. Demonstrated skills in decision making, cost savings, f

Responsible for delivering commitments in SOW/SLA, account management, and process improvements. Provided direction and guidance for process improvements and established standards. Managed operation manager's balance scorecard objectives. Reviewed team and process performance. Acted as Single Point of Contact for industrial engineering activities. Drove utilization, efficiency, and effectiveness a

Executed HR transactional and administrative services supporting Learning and development department for HP global employees. Demonstrated skills in benefits, rewards, compensation, and reimbursement areas. Interacted with clients on a daily basis. Handled process change requests, Global payments, CAPA, ISO documentation, SIPOC, and HRMS/ERP applications. Received performance awards and value card

Analyzed insurance claims and provided solutions. Handled critical claim analysis and managed a team. Demonstrated planning, organizational, communication, and project management skills. Worked on process escalations, process re-engineering, and value re-engineering. Showed strong analytical and problem-solving skills. Resolved customer queries and issues.