At Cognizant, I lead business development operations by automating reporting workflows, building KPI dashboards, and improving SLA visibility across teams.
I've reduced reporting and analysis cycle time by 60% using Power Query and Excel macros. I also built revenue validation and workflow management applications that improved data accuracy, task tracking, and executive reporting.
Earlier at Cognizant, I developed centralized Power BI dashboards, task-tracking systems, and executive reports that improved on-time reporting delivery by 30%. I’ve also led and mentored four cross-functional teams and strengthened documentation and knowledge-management practices.
My earlier work at Infosys and IT services organizations included BPO solution design, RFP responses, client demonstrations, project coordination, software support operations, and SLA management. Across 19+ years, I’ve connected operational requirements, reporting, automation, and delivery teams to produce measurable business outcomes.
